How we use your personal information …
NetSupport Limited is committed to keeping information provided by you confidential and we shall always be transparent with you about how we are using your details.
This policy explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details. For example how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to.
How do we obtain your information & why?
In all cases where we collect personal information we will always tell you why we need the information and how we will use it.
Downloads and Evaluations
When you download an evaluation of one of our products we will ask you for contact information. This contact information is used to provide you with important information regarding the evaluation of the product. This information is also passed to our sales team who will contact you to help answer any questions during your evaluation.
If you have made contact with us, or us with you, whether that be through networking via social media or in person, we shall add your name, company and contact details to our CRM together with appropriate and relevant notes, such as details of our discussions, meetings, marketing contacts etc.
Our support team will ask you for contact information if you contact them with any questions or support queries. The information you provide to our support team is only used to provide you with updates regarding the support issue you raise with us.
Subscriptions to Mailing lists
When you contact us via any of the above methods we may ask you if you would like to be kept informed about product offers and updates. If you answer yes to this question then you will be added to our mailing list which you can unsubscribe to at any time.
How we store your information
All information is stored either in our datacentre in the UK or on cloud servers hosted in the EU. We store customer and evaluation customer data in a robust CRM system and ensure that only authorised members in our teams have access to your personal information. This CRM system is hosted in the EU.
Who do we share with?
NetSupport Limited will never sell your information or share it with any third party. However, we will share your details with any government agency entitled to this information by law and for Downloads and Evaluations outside of the UK, we will pass your contact details to our authorised partner in your country of origin. For details of the NetSupport Partners in each country please see https://www.netsupportsoftware.com/where-to-buy/
The DPA gives you a number of specific rights, and the legislation tells us what we can, and cannot do with your information. For example you can ask for a copy of the personal information we hold about you, although we can ask for a small fee of £10.00 to cover the costs of collating and sending this to you.
You can ask us to stop sending you direct mail, or emails, or ask us to stop processing your details. Finally, if we do something inappropriate with your information, you can request compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website http://ico.org.uk/for_the_public/personal_information
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We do not store any personal data in the cookies that we use, or store the information anonymously to assist us in the running of the site, or for monitoring the activity and traffic both to and through our website. To do this we use Google Analytics cookies.
Depending on the browser you use, you should be able to control what cookies are placed on your device through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you have any questions do not hesitate to contact us.