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Service Desk/Help Desk News

New episode alert: Find out how NetSupport ServiceDesk can help…

New episode alert: Find out how NetSupport ServiceDesk can help…

Discover how to manage and support any IT queries, requests and other issues  Welcome to another great episode of NetSupport Radio! Host, Mark Anderson, is joined by Andy Earp, our Technical Support Manager at NetSupport. In this episode, they explore NetSupport...

Join us at the Channel Partners Conference and Expo this week!

Join us at the Channel Partners Conference and Expo this week!

Today, the Channel Partners Conference and Expo begins – and we’re thrilled to be exhibiting in person at this event! Taking place in Las Vegas, Nevada at Mandalay Bay, this event brings together attendees looking to discover the ‘best of the best’ tools to enable the...

Optimising your IT operator set-up for effective working

Optimising your IT operator set-up for effective working

The phrase 'hot desking' fills many employees with dread. You know what it's like: the chair is squeaky, the PC screen is smudged, the mouse feels weird – and what is that sticky stuff on the keyboard? Most people prefer to work at a dedicated workstation where they...

Our IT solutions support a range of platforms!

Our IT solutions support a range of platforms!

At NetSupport, we’ve been known for providing high quality IT solutions for over 32 years and are honoured to have received over 300 award recognitions for them. Did you know that our solutions support multiple platforms?  Our solutions not only provide top-notch,...

Smart support for your helpdesk team

Smart support for your helpdesk team

We’re all on a constant mission to be more organised and work more efficiently. Technology helps us in so many ways, and, by becoming super-users of a solution (that is, knowing its possibilities inside and out and using it to the max), we can really get the most out...

Improve your helpdesk efficiency with these enhancements!

Improve your helpdesk efficiency with these enhancements!

NetSupport ServiceDesk recently updated for even easier IT support!  Everyone knows the helpdesk is the heart of any IT environment, which is why it’s vital to have the right tools to handle any support challenge. Using NetSupport ServiceDesk, IT technicians are...

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