+44(0)1778 382270 [email protected]

Safeguarding tools to support students off-site

Student ‘Report a concern’ via the school website

Ensuring children can report a concern they might have is key to an effective safeguarding policy. NetSupport DNA includes a way for students to report their concerns in confidence to a trusted member of staff via the Report a Concern option, from any device, in any location, and at any time of day.

The school simply adds the student ‘Report a concern’ feature to their own website, allowing students to report their concerns via the internet.

The member of staff is instantly alerted when a concern is raised and can then track the concern and record any follow up actions directly from within NetSupport DNA. Senior staff and safeguarding leads at the school can be assigned rights to view all concerns raised and will be alerted if any concern is not actioned within a predefined period of time.

The key to this feature is to offer simplicity and ease of access for students with the flexibility and safeguards to ensure it is effective for use by schools.

For details on how to add the ‘report a concern’ button to your school website, view p250 of our manual. 

View previous Feature Focuses

Hardware Inventory

NetSupport DNA provides one of the most comprehensive and detailed Hardware Inventory modules available on the market today. A wealth of information is gathered from each device, from CPU and BIOS types to network, video and storage information. Inventory reports are displayed either for a single PC; a selected department; just teachers/managers or a specific classroom/office PC; or condition-based “Dynamic Groups”. You can identify which PCs are upgradeable in the future, which ones need to be scheduled for replacement and even which ones are being under-utilised and could be more effectively deployed elsewhere.

Contract options are also provided to record both leases and maintenance contracts associated with any school/office devices or peripherals, including supplier details, contract expiry dates and costs.

Hardware Inventory updates are configured to run at different time intervals throughout the day or at start-up and can be refreshed instantly on demand.

The additional NetSupport DNA Mobile app (smartphone and tablet) provides information about a device’s inventory and licences, plus a full history of recent changes, as well as highlighting any outstanding alerts. It even provides a QR code creator to help quickly identify PCs.

Proactive alerting with NetSupport DNA

NetSupport DNA features an extremely powerful Alerting module that automatically notifies technicians when changes occur across your network. With an extensive number of proactive alerts for your system, PC and SNMP devices, NetSupport DNA will keep you informed without you manually having to seek out information – saving you time and money, as well as increasing your efficiency and ensuring your network’s reliability.

Ensure reliability

NetSupport DNA’s proactive alerts give you the power to monitor and maintain a reliable environment by stopping smaller issues from developing into larger problems. By identifying and alerting on conditions that may lead to an impact on PC or server performance, your technicians have the tools to proactively monitor and take steps to ensure users always enjoy an optimum IT environment.

Save time

Keeping your IT processes running smoothly is a time-consuming task: hardware upgrades and changes, software licence management and application use are just a few of the things that need to be constantly monitored. By providing you with an early warning of any changes or issues, NetSupport DNA enables you to act quickly to resolve them – and you can use the valuable time saved for other tasks.

Increase efficiency and save money

NetSupport DNA gives you the tools to improve productivity on an ongoing basis. Automatic PC, Server and SNMP device alerts help you to keep your infrastructure in tip top condition – as well as contribute to your users’ efficiency. NetSupport DNA also assists with IT planning: alerting where licence usage counts are reaching limits (to avoid any potential exposure to non-compliance fines) or when software has been uninstalled from a PC so it can be re-deployed elsewhere − through to quicker response times with resolving user account issues.

With all of the features included within the NetSupport DNA Alerting component − from pre-empting issues, saving system downtime and increasing user productivity, through to cost-saving licence compliance − you will quickly experience a swift return on your investment.

New - Off-site remote control

IT support is no longer confined to the school’s WAN; the remote control features can now support remote schools that are not part of their main infrastructure.

Technicians using their DNA Console can connect to a device at another school they support via the secure inbuilt Gateway component. This is a useful tool for multi-academy trusts where support is needed for remote schools that are not part of the same WAN.

Everything from screen viewing, to transferring files and more are included in the remote control toolkit. Recent features also include a remote PowerShell which has been enhanced to allow a session to be run as a specific user, Command Prompt and Registry Editor to make remote device management even easier.

For those wishing to take their remote support requirements a step further, NetSupport Manager provides seamless and secure access to workstations and servers across your school, both locally when in the school and remotely when off site or mobile.

E-Safety Cloud Features

In the latest update to NetSupport DNA (Network and IT management with Safeguarding), the Azure-hosted safeguarding view designed to help Safeguarding staff access safeguarding alerts on the go, now includes more features and enhancements to further support a school’s safeguarding policy.

In addition to viewing triggered safeguarding keywords, contextual intelligence-based risk alerts, reported concerns by a child (from a school device) and the trending topics word cloud, the cloud also includes:

  • Multi-language user interface: The cloud console is now available in five languages: French, German, Spanish, English and Italian.
  • Re-assigning of concerns: A concern can be re-assigned to another member of staff to follow up on – a handy tool for when staff are on holiday, ensuring any concerns are not forgotten or are left unreviewed.  
  • Student ‘Report a concern’ via the school website: A school can now add the student ‘Report a concern’ feature to their own website, allowing students to report any concerns they have to a trusted member of staff via the internet, from any location and device – and at any time of day.
  • Teacher ‘Add a concern’: In addition to students being able to report their concerns to a trusted member of staff, teachers can now do the same in situations where they are verbally told of a student’s concern. They can now log the concern in the cloud console.


New features in v4.75 – out now!

A bundle of new features has been added to NetSupport DNA’s Network and IT Management solution – providing extra functionality, platform support and security.

New – Block windows by title

In addition to restricting websites and applications by their specific name, Apps and Games can now be blocked or restricted by their window’s title, helping technicians to add a broader layer of security while boosting productivity. For example an application with the word ‘game’ included in the title can immediately be blocked during work hours.

New – Spotlight feature

Using Explorer mode, technicians can now use the Spotlight feature to help them see more details about a selected PC (e.g. any applications, services, websites and processes in use), all in a single glance. Services can be stopped and restarted remotely as required. It also provides another way to quickly add applications/websites to blocked lists instead of navigating through to the web or application components and adding them separately.

New user management features

A bundle of new features has been added to NetSupport DNA’s Network and IT Asset Management with Safeguarding solution – providing extra functionality, platform support and security.

New – Concurrent logins

In addition to preventing students logging in on multiple devices, when required, a user can now be authorised to log on to multiple PCs at once (between 1 and 5). A useful feature for roaming students or teachers who may have several devices.

New – DNA Console administrator’s password

As an extra layer of support for the IT team, the master console password can now be easily reset internally, allowing the IT team to continue its daily tasks without disrupting productivity.



NetSupport DNA provides both on-screen and print-optimised reporting. The on-screen reports / views are provided with supporting bar and pie charts and “live” drill down capabilities on all key summary data. As well as reporting on individual devices, users and departments, NetSupport DNA also features dynamic groups. These are user-defined and added to the main hierarchy tree. A dynamic group could, for example, be to identify which classroom PCs are upgradeable and such a group would be created automatically from those that match the required criteria – such as “all PCs with more than ‘XX’ Gb Ram, ‘XX’ Gb free disk space and XX processor type” and so on.

Print optimised reports are designed for management reporting and can be scheduled for creation and output to a specified file location automatically. All reports include the option to print or export to PDF, DOC and XLS.

NetSupport also supports custom views for all data; the Query Tool provides users with an easy interface for defining custom views. The query tool uses a simple drag and drop field picker, supported with conditions and sum-based features.


Real-time monitoring

Keeping an eye on all PCs on your network is extremely time consuming, especially in real time. Without easily identifying which PCs have current notifications or active polices in place, how can you prioritise your time and resolve the most urgent issues first?

With NetSupport DNA’s Explorer mode, monitoring PCs’ current activity and active notifications has never been simpler. With three viewing formats – Icon, Details or Thumbnail view – (where the PC screens are visible), you can quickly view and prioritise which PCs need immediate attention; making you more efficient. The thumbnails size can be changed to suit the operator’s needs. For selected departments (i.e. finance or teachers), privacy modes can be set so the thumbnail is blurred.

Displaying the selected PCs as icons is another useful option for viewing large numbers of PCs at a glance and simply highlights OS platforms, and any with active notifications. Drilling down further, the Details view displays all of the selected PC’s details in a list with any active notifications highlighted, allowing for easy identification of PCs that may need immediate attention.

This view also provides a visual summary of all active policies applied to each PC and PC performance data such as real-time network traffic, CPU and memory for each PC. In addition, by right clicking on any PC an operator can launch on-the-fly PC-specific features such as power on/off, chat, remote control, send messages and more. The notification filter can be used across all three display modes to highlight the PCs with any active notifications within the chosen time period.

NetSupport DNA also provides a single time-based summary of all activity by a specific user, PC or department. Presented in a chronological view, it shows technicians what time the logon session began and ended, as well as exactly what applications were used and when, internet usage and any triggered safeguarding keywords – over a set time period. This time-saving feature means that technicians now don’t have to look at each area separately and can instead see the full picture of activity, at a glance in one location. For example, if there was a specific safeguarding event, a technician or safeguarding lead could review exactly what took place before and after the incident occurred.


Supporting Digital Citizenship - The FAB Theory

As technology increases and becomes engrained in everyday activities, it’s important for young people to be educated about positive digital interactions and how to behave responsibly online – as well as ensuring schools and guardians are providing a safe learning environment.

Working with eCadets, we’ve created the FAB theory that highlights the different aspects of becoming a good digital citizen and how NetSupport DNA can help.

Online safety – The core of being a good digital citizen is knowing how to be safe online – NetSupport’s internet metering features doesn’t blanket ban everything, allowing educators to teach about safety.

Respect and responsibility – Respecting others and taking responsibility is key to becoming a good digital citizen. We can all help others by becoming ‘upstanders’ – helping friends and people online who might have problems by standing up for them. With NetSupport student ‘report a concern’ tool, students can report concerns to trusted member of staff.

Content and community – Sharing the right content and building the right community. The more confident you become as a digital citizen, the more you can build supportive communitiesIt’s essential to find the right tools for this (e.g. schools can use GoBubble.School for free). Your content can have a great impact; random acts of kindness mean a great deal in the digital world. Using NetSupport DNA’s keyword monitoring, schools can check the content typed or searched for by a student is appropriate. 

Influence and innovation –With your community, you can now become the change you want to see in the world. As the Digital Citizenship Institute puts it, you can now #BeThatKindofKid. There are inspiring examples of this on Twitter – check out #TheCaptainKindnessShow, @JoyceBronwyn ‏and @UpstanderBrand, for starters. With NetSupport DNA and its reporting tools, schools can see online activity and organise any assemblies or peer group sessions to raise awareness/tackle of particular topics. 

Digital leadership -The final part of being a good digital citizen is to lead and educate others to do the same. You can also start to co-create across borders and time zones, like @digcitinstitute (who we’re proud to partner with). Meanwhile NetSupport DNA’s reporting tools help SLTs ensure that school technology is being used effectively and safely, as well as help them identify where cost and time savings can be made. 

NetSupport DNA is used by schools to help manage technology both in the classroom and across the school. Its features also help schools to promote a culture of good digital citizenship, from monitoring content to reminding students of the role they play in their own online safety. See how it can support your staff and students in becoming good digital citizens too! You can also use eCadets’ free GoBubble.School tool which has digital citizenship engrained in its core, helping to build pupil communities safely. 

View the FAB theory in full!

Contextual Intelligence

Using AI, it delivers the concept of ‘contextual intelligence’ and highlights to safeguarding staff which events triggered are the most serious and need urgent attention.

It examines the context and history of a student’s activities:

  • the devices used
  • time of day
  • websites visited
  • historical incidences

A high-risk index could result if a child has repeatedly researched a safeguarding topic (e.g. suicide) out of hours, in an unmonitored setting such as the library, but a lower index rating could result from a student searching a lower risk keyword in a local application during school hours that may have been used for curriculum topics.

The monitoring and assessment of these alerts are secure by ensuring they are dealt with locally in school by the safeguarding staff who know their students (no third-party services required).

What other safeguarding tools are included in NetSupport DNA? 

It would be easy to restrict everything that could be seen as a risk, but in reality, that’s impractical and would impact learning. Fortunately, NetSupport DNA is designed to promote digital monitoring and to encourage students to act responsibly online.

  • Multi-language keyword monitoring
  • Age-appropriate internet controls
  • online safeguarding resources
  • Student and Teacher ‘Report a concern’ tool
  • Plus much more! 
Software application metering

Software application metering

Monitor and report on licence usage levels for all applications in your organisation.

The application metering module provides you with data (e.g. time the app was started/finished, active time) to help you ensure your licences aren’t under-used.

If you see that they are, you can move them where they’re needed most!

Energy monitoring and power management in NetSupport DNA

Energy monitoring and power management in NetSupport DNA

NetSupport DNA’s Energy Monitoring and Power Management tools keep you informed by showing you how many PCs are left on out of hours – and, most importantly, how the costs of this can significantly add up over time.
You can set Power Management policies allowing selected PCs to be set to automatically power off and power back on – all at once, or in stages – the next morning. In addition, “inactivity policies” can be applied, allowing rules to be applied for systems to sleep, log out or power down if they have been inactive over a period of time.

Book a demo to see this feature in action.

School Alerting in NetSupport DNA

School Alerting in NetSupport DNA

NetSupport DNA features an extremely powerful Alerting module, allowing the system to automatically notify operators when any number of changes occurs across the school network. For example:

  • When new PCs are added
  • Changes in hardware
  • A new application is installed/removed
  • A system error occurs
  • and more!
Device Auto-Discovery

Device Auto-Discovery

To save you time, DNA constantly monitors your network and identifies any new devices that join. It will then notify you and provide you with the option to automatically deploy an agent for future management.

Webcam Capture in NetSupport DNA

Webcam Capture in NetSupport DNA

NetSupport DNA is your eyes and ears, monitoring the school network. Within the keyword and phrase monitoring tool, if a safeguarding keyword in any language is matched anywhere on the network, the event is captured immediately (available as a log, screenshot of the screen, webcam image of the user, or a screen recording, according to severity level and which of these the school activates – features are not available for devices used at home) and provides a full background to the safeguarding event. The data captured is securely stored on the school network (LAN) and only designated safeguarding leads can access the information.

Safeguarding data security with NetSupport DNA

Save money and track licence use

DNA is designed to keep track of the licenses you have installed and help to reduce unnecessary spending on licenses that are not needed − as well as avoid potential fines for using more licenses than you own.
The module provides a detailed summary of all installed software, so you can instantly see what is on each of your PCs. And to alert you to even greater cost savings, DNA also highlights PCs with software that has no or low usage – allowing you to reallocate it to those who need it most, thereby avoiding costly renewals for software that you no longer require.
As an added bonus to help you track your software spending, the Software module has the ability to record all the “extras” associated with software management (e.g. supplier details, invoice details, contract renewal dates), giving you the opportunity to make active and considered decisions on renewals.

Book a demo to see this feature in action.

New Cloud-based safeguarding console

New Cloud-based safeguarding console

NetSupport DNA moves to the cloud with a new Azure-hosted safeguarding view. Designed to help Safeguarding Leads access safeguarding alerts on the go, the new safeguarding cloud stores local data to allow you to view:

  • Triggered safeguarding keywords
  • New contextual intelligence-based risk alerts
  • Reported concerns by a child
  • Trending topics word cloud

The Azure-hosted console also includes a smartphone-optimised user interface to help staff quickly search for a specific child and review any recent alerts or concerns – providing a speedier response when an urgent phrase or keyword is triggered by a vulnerable student.
Its also fully secure as it only stores local data from the school which designated Safeguarding Leads can view and it does not contain any images that may have been taken on the school network.

NetSupport DNA: Age-appropriate internet control

NetSupport DNA: Age-appropriate internet control

This mobile Browser app (for iOS 9.3.5 and above) brings together the functionality previously available separately in the NetSupport DNA Browser and NetSupport School Student apps – making app use simpler and more streamlined for users of NetSupport DNA or NetSupport School, or both!
For schools using NetSupport School, it means that any students using iOS devices can now have Internet Metering and restrictions applied, helping teachers to keep students focused and on task.

Other features include:

  • Chat
  • Message
  • Survey
  • Q&A mode
  • Thumbnails
  • Lock screen
  • Lesson Details
  • Student Register.

If NetSupport DNA is installed, the following features are supported by the Browser app:

  • Hardware Inventory
  • Internet Metering and restrictions
  • Thumbnails
  • MDM deployment/configuration
  • Phrase monitoring
  • Safeguarding Resources
  • Report a Concern.