Feb 21, 2020
Samantha Callaghan, IT Operations Manager. Tell us about Leigh Academies Trust… The Leigh Academies Trust is a large trust of what will soon be 30 schools, with a mix of secondaries and primaries across various locations including a Central Kent cluster, Dartford...
Feb 12, 2020
NetSupport’s solutions are designed and updated to meet the latest industry trends, providing toolkits that contain all of the necessary features and enhancements for a business to operate both efficiently and effectively. As a result, our products are loved by many...
Feb 10, 2020
Jason Shields – Senior ICT Technician Tell us about St Bernard’s Catholic High School… St. Bernard’s Catholic High School is situated on the outskirts of Barrow in Furness in Cumbria in the shadow of Furness Abbey; a local beacon of history, religion and...
Nov 12, 2019
To celebrate Black Friday, we thought we would provide not one, but two special offers on our award-winning education and corporate software solutions – helping your budget go even further when managing technology and supporting its users! ...
Oct 23, 2019
NetSupport ServiceDesk allows for the customisation of many key features within the solution so it can be tailored to fit seamlessly into your organisation. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be...
Jun 12, 2019
NetSupport ServiceDesk’s in-built automated workflow processes are at the core of the product’s ability to help IT teams manage support desk efficiency. These processes also come to the fore when tracking performance against formal SLAs that have been...
May 23, 2019
As every organisation is unique, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your...
Apr 18, 2019
Information is key to gauge the effectiveness of how support requests are being managed and maintained. NetSupport ServiceDesk, a fully customisable and intuitive browser-based helpdesk, helping technicians deliver support effectively, also offers the means to capture...
Mar 20, 2019
Although Incident Management by definition is a reactive task, the inbuilt workflow processes within NetSupport ServiceDesk make it a very proactive tool, making it easy for your customers and service desk operators to log, track and manage incidents in such a way...
Jan 29, 2019
NetSupport is celebrating its 30th anniversary of providing award-winning software solutions. We pride ourselves on listening to customer feedback to ensure our solutions meet the challenges of tomorrows world – that’s how we have over 250 awards and counting – along... 