NetSupport ServiceDesk’s in-built automated workflow processes are at the core of the product’s ability to help IT teams manage support desk efficiency. These processes also come to the fore when tracking performance against formal SLAs that have been...
As every organisation is unique, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your...
Information is key to gauge the effectiveness of how support requests are being managed and maintained. NetSupport ServiceDesk, a fully customisable and intuitive browser-based helpdesk, helping technicians deliver support effectively, also offers the means to capture...
Although Incident Management by definition is a reactive task, the inbuilt workflow processes within NetSupport ServiceDesk make it a very proactive tool, making it easy for your customers and service desk operators to log, track and manage incidents in such a way...
NetSupport is celebrating its 30th anniversary of providing award-winning software solutions. We pride ourselves on listening to customer feedback to ensure our solutions meet the challenges of tomorrows world – that’s how we have over 250 awards and counting – along...
The NetSupport Black Friday offer is available to claim for the next 8 days! From the 19 – 26th November 2018, buy any new NetSupport solution and get free maintenance for 6 months. NetSupport’s award-winning solutions are developed with hundreds of schools and...
It was great to meet our customers and demonstrate the latest new features across our product range at two recent US shows: Interop in Las Vegas and Brainstorm in Ohio. At Interop, a conference for businesses to explore the latest IT solutions, customers and visitors...
We are excited to announce the launch of our newly-updated website, https://www.netsupport-bc.co.uk/ For over 15 years, NetSupport BC has delivered a comprehensive range of business continuity services to organisations of all sizes – from server hosting and support...
This year, the Adobe summit takes place in London (3-4th May), where digital marketers can attend over 140 sessions to gain valuable insights, tools and techniques for keeping customers engaged and driving brand loyalty and growth. Key to a successful event is...
The next few months continue to be a busy time for NetSupport as we exhibit at a range of events and conferences worldwide in April and May. In the UK, you can visit us and see the latest product updates at Leeds Digital Festival 2018. We will be exhibiting at the...
