Information is key to gauge the effectiveness of how support requests are being managed and maintained. NetSupport ServiceDesk, a fully customisable and intuitive browser-based helpdesk, helping technicians deliver support effectively, also offers the means to capture...
NetSupport Manager delivers the fastest and most secure remote control available: you can watch, share or control the screen, keyboard and mouse of any PC, irrespective of colour depth, resolution or operating system. During a remote control session, you can capture...
Over the past year, some of the most prestigious awards include: The 2019 European IT & Software Excellence Awards celebrated products offering customers efficient and innovative solutions. Here, NetSupport DNA was a finalist in the ‘ISV Connected/Mobility...
Did you know that the Monitor Mode feature in NetSupport Manager allows a user to display a thumbnail view of all connected Client workstations simultaneously? The size of these thumbnails can be adjusted to suit. In addition, the user can mouse over a specific...
With NetSupport Notify, did you know that each message can carry a priority level from “general news” to “technical alerts” or even a “critical emergency”, allowing site administrators and security personnel to use NetSupport Notify...
Although Incident Management by definition is a reactive task, the inbuilt workflow processes within NetSupport ServiceDesk make it a very proactive tool, making it easy for your customers and service desk operators to log, track and manage incidents in such a way...
In a corporate setting, NetSupport School helps instructors and trainers to improve the efficiency of instruction by centrally managing staff or delegates on their computers: controlling and directing application and internet activity; improving assessment using...
With over 30 years’ experience and a global install base in excess of 18,000,000 systems, NetSupport’s complementary software solutions have a proven reputation in the Service Management industry. Supporting the essential ITIL processes, NetSupport...
Adding to the breadth of platforms supported, the new Android Browser app for NetSupport DNA now allows organisations to monitor and manage Android device activity on the local network. It provides IT technicians with the tools to gather a full hardware and software...
With NetSupport Notify, messages and alerts can be delivered instantly to all or selected users (across multiple platforms and unattended public information displays) across any size or type of organisation. It not only removes the potential delays experienced with...
