+44(0)1778 382270 [email protected]

Careers with NetSupport

Additional roles available due to expansion – International Partner Channel Manager (NetSupport Ltd – UK HQ)

Current Vacancies – UK

 

International Channel Manager

Location: Market Deeping, PE6 8NE
Hours: Full time, 37 hours per week
Salary: £30-£35k basic plus commission with On Target Earnings (OTE) of £35-45k+
Holidays: 23 days rising to a maximum of 27 after an appropriate length of service

Located in Market Deeping, just north of Peterborough, NetSupport are an international leader within the Education and Corporate technology markets. We are looking for an International Channel Manager to join our existing Channel sales team. 

The Role
As a key member of the International Channel team the International Channel Manager’s primary role is to drive up sales revenue by implementing the Go-To-Market strategy for each of thr countries within their assigned territory. The successful applicant will be expected to build, maintain and grow a strong partner network consisting of distributors, resellers and, where appropriate, OEM partners for the complete range of NetSupport solutions. A direct sales model should also be considered and implemented where appropriate. The International Channel Manager is responsible for all activities in their assigned territory.

Key Responsibilities

Channel Development:

  • To proactively seek, appoint and onboard new partners, in the assigned territory.
  • To establish productive, professional relationships with key personnel to manage and grow sales within new and existing partner accounts.
  • To proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • To assess, clarify, validate and review partner needs and performance on an ongoing basis.
  • To issue and ensure partner compliance with partner agreements.

Channel Management:

  • To communicate regularly with partners either by telephone, face to face or electronically to:
    • obtain regular updates on opportunities, leads and sales forecasts to be able to effectively support and measure partner activity levels.
    • answer questions from partners.
    • motivate and drive adoption of company initiatives with assigned partners.
    • ensure that agreed objectives, targets and milestones are met.
    • provide marketing collateral, competitive analysis and other information to assist the partner.
  • To qualify (by direct contact), distribute and manage customer enquiries and leads allocating them to partners where appropriate – in all cases, direct contact with the customer is encouraged if the partner is not providing effective feedback.
  • To provide partners with price quotations. Where special pricing is required discuss these with the Business Development Director to obtain authorisation.
  • To manage maintenance renewals for partner customers to ensure a high level of customer retention.
  • To respond to partner requirements in a timely manner.
  • To provide ongoing and regular product and sales training to non-technical staff to ensure partners are effective and able to represent NetSupport’s solutions when interacting with prospects and customers.
  • To provide product support, consultation and demonstrations to partners, partner customers or sub resellers face to face, by telephone, webinar where appropriate.
  • To regularly review partner websites and other promotional activities to ensure up to date and effective.
  • Where necessary, to coordinate the involvement of company personnel, including Channel Support, Technical Support, Product Services, Marketing, Development and Management resources, to meet partners’ expectations.
  • To manage potential channel conflict with other NetSupport sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
  • To ensure that all relevant partner information, communications, quotes and opportunities are recorded and kept up to date on NetSupport’s CRM system.
  • To ensure that partners payment terms are adhered to and that aged debtor reports are reviewed regularly and any concerns raised with senior management and dealt with in the appropriate manner.
  • To occasionally visit customer, partners at remote locations and represent NetSupport at trade shows (this may also involve planning and organising the event and possibly weekends away if unavoidable).

Direct Sales and OEM Partners:

  • For certain territories, it may not be deemed effective to go to market via channel partners. In such cases, the International Channel Manager should maximise direct sales opportunities.
  • Where applicable, to manage relationships with assigned OEM partners in the same professional manner as other partners in assigned territories.

Supervisory and Managerial Responsibilities

As an experienced and senior member of the sales team, assistance in team development is expected. In particular, to oversee and ensure the effective utilisation of the Channel Support Specialist whose role is to assist the International Channel Manager allowing them to focus on their key responsibilities. The Channel Support specialist(s) is there to:

  • assist in the process of finding new partners in the assigned territory
  • issue, record in CRM, update maintenance renewals and in coordination with the International Channel Manager chase these where necessary to improve customer retention
  • ensure that enquires via NetSupport’s online chat system are answered in a timely and professional manner
  • manage and ensure timely payment of outstanding invoices for partners
  • manage, distribute, and record customer download enquiries (including rules and auto responses) in coordination with the International Channel Manager
  • assist in the sales process for direct sales opportunities
  • manage and distribute NFR (Not for Resale) keys to eligible partners
  • update and manage partner access to the NetSupport partner portal
  • in coordination with the International Channel Manager ensure partner websites display up to date and relevant content relating to NetSupport.

Please note, although this role will be home-based during COVID, it may revert to office-based once COVID restrictions are lifted. You should therefore be prepared to either work from or commute to Head Office in Market Deeping – PE6 8NE.

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau ( NO speculative Agencies )

Current Vacancies – NetSupport Inc (Atlanta, Georgia, USA) 

Inside Sales Account Executive

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in the Classroom Management, IT Asset Management and Internet Safety Software segments, seeks an ambitious, energetic and highly organized Inside Sales Account Executive to manage all aspects of assigned territory development; specifically maximizing new business revenue from a combination of K12 and Higher Education industry segments.

Primary Responsibilities:

  • Leverage strategic-marketing programs and a proprietary database of prospects to solicit new sales opportunities from target and key accounts.
  • Communicating updated product information and initiating cross-sell and up-selling activities.
  • Responding to product / price enquiries in a timely and effective manner ensuring the maximum ROI from our extensive lead generation activities and managing the sales administrative process within the allocated region.
  • Skilled at sensible prospecting where appropriate to complement company sponsored lead generation efforts using assigned CRM systems (Salesforce).
  • Update and maintain accounts, contacts, leads, opportunities, and market intelligence in designated CRM platform (Salesforce)
  • Continually stay informed of major news and trends in target markets, including key accounts, emerging companies, and competitors.
  • Responsible for accurate forecasting.
  • Where necessary, support the marketing function such as exhibition attendance, industry events and similar.

Experience & Skills:

  • Minimum of 3 years prior technology focused inside sales experience - targeting the education vertical would be preferred.
  • Experience of negotiating / communicating (written and oral) with both instructional / teacher & technology focused audiences.
  • Excellent all-round communication skills.
  • Intermediate IT literacy including Salesforce experience as well as familiarity and an inquisitive interest in the overall Information Technology environment.
  • Requires a highly organized and disciplined approach.
  • Comfortable with prospecting to supplement company managed lead generation efforts
  • Familiarity of social media, using it for self-promotion and building credibility.

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong organization

Competitive compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

This position can be based out of the US HQ (Alpharetta, GA) or as a remote [US] working position with occasional travel to related regional events.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

Inside Channel Sales Manager (Atlanta, GA)

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in IT Management Software for both education and corporate software segments, seeks an ambitious, energetic and highly organized Inside Channel Sales Manager (US) to lead and drive indirect sales growth for a highly regarded range of Classroom Management, Remote Control, IT Asset Management and eSafety software tools.

The successful candidate will have experience of attracting, nurturing and expanding the role of resellers combined with extensive experience of software solution sales within both corporate and education (K-12) verticals.

Primary Responsibilities:

  • Nurture & strengthen existing network of experienced channel partners to increase their focus and loyalty to our offerings while expanding the footprint of our solutions within their customer base.
  • Identify and recruit new key partners that meet target criteria.
  • Develop a high level of technical sales competence in the product line, positioning yourself as trusted advisor and/ or industry expert.
  • Accurately forecast territory sales, while proactively prospecting for new opportunities to maintain a healthy pipeline.
  • Deliver partner product training as well as giving online product demonstrations where needed.
  • Articulate the NetSupport solution and ensure the benefits of the complete range of solutions are understood and communicated at all levels of the partner account.
  • Will be responsible for managing the overall sales administrative process within the allocated regions.
  • Update and maintain accounts, contacts, leads, opportunities, and market intelligence in designated CRM platform (Salesforce).
  • Continually stay informed of major news and trends in target markets, including key accounts, emerging companies, and competitors.

Experience & Skills:

  • Minimum of 2 years indirect / reseller sales experience within an IT solutions sales environment.
  • Excellent communication skills. Spanish as a second language would be highly desirable.
  • Intermediate IT literacy including MS Office and advance Salesforce experience as well as possessing strong knowledge of the overall Information Technology environment.
  • Requires a highly organized and disciplined approach.
  • Has prospecting ability with a proven track record of building trust and relationships.
  • Has extensive experiencing of working with major multi-brand technology providers incl. CDWG, SHI, Insight and others.

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong international organization.

This is an exciting position based either at our Atlanta HQ or as a remote member of the team with occasional visits over the year to HQ, alongside occasional visits to related regional events.

Competitive Compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

Inside Channel Sales Manager - LATAM (Atlanta, GA)

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in IT Management Software for both education and corporate software segments, seeks an ambitious, energetic and highly organized Inside Channel Sales Manager (LATAM) to lead and drive indirect sales growth for a highly regarded range of Classroom Management, Remote Control, IT Asset Management and eSafety software tools.

The successful candidate will have experience of attracting, nurturing and expanding the role of resellers combined with extensive experience of software solution sales within both corporate and education (K-12) verticals.

Primary Responsibilities:

  • Nurture & strengthen existing network of experienced channel partners to increase their focus and loyalty to our offerings while expanding the footprint of our solutions within their customer base.
  • Identify and recruit new key partners that meet target criteria.
  • Develop a high level of technical sales competence in the product line, positioning yourself as trusted advisor and/ or industry expert.
  • Accurately forecast territory sales across LATAM, while proactively prospecting for new opportunities to maintain a healthy pipeline.
  • Deliver partner product training as well as giving online product demonstrations where needed.
  • Articulate the NetSupport solution and ensure the benefits of the complete range of solutions are understood and communicated at all levels of the partner account. 
  • Will be responsible for managing the overall sales administrative process within the allocated regions.
  • Update and maintain accounts, contacts, leads, opportunities, and market intelligence in designated CRM platform (Salesforce).
  • Continually stay informed of major news and trends in target markets, including key accounts, emerging companies, and competitors.

Experience & Skills:

  • Minimum of 2 years indirect / reseller sales experience within an IT solutions sales environment.
  • Excellent communication skills. Spanish as a second language would be highly desirable.
  • Intermediate IT literacy including MS Office and advance Salesforce experience as well as possessing strong knowledge of the overall Information Technology environment.
  • Requires a highly organized and disciplined approach.
  • Has prospecting ability with a proven track record of building trust and relationships.
  • Has extensive experiencing of working with major multi-brand technology providers.

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong international organization.

This is an exciting position based either at our Atlanta HQ or as a remote member of the team with occasional visits over the year to HQ, alongside occasional visits to related regional events.

Competitive Compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

Retentions Support/Customer Experience Manager (Atlanta, GA)

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in IT Management Software for both education and corporate software segments, seeks an ambitious, energetic and highly organized Retentions Support / Customer Experience Manager. The successful candidate will have experience of attracting, nurturing and expanding the role of resellers combined with extensive experience of software solution sales within both corporate and education (K-12) verticals.

Primary Responsibilities:

  • Nurture and Strengthen existing business (edu and corp) account relationship
  • Generate and send renewal quotes proactively
  • Serve as a product expert to support customer needs/questions about their existing products
  • Partner with Account Managers to identify opportunities for cross/upselling and collaborate with them to increase sales
  • Update/maintain accounts, contacts, leads, opportunities related to accounts in the assigned regions
  • Guide customers through best practices/suggested usage of products
  • Stay up to date on key market trends, major news, and industry changes
  • Participate in regular sales meetings
  • Utilize Salesforce CRM to plan for success, document 100% of activity, and track pipeline

Experience and Skills:

  • BA or BS in education, business, or related field
  • Education and/or technology-based solutions sales preferred
  • Exceptional Organizational skills
  • Self-starter who is goal-focused and capable of managing multiple projects simultaneously
  • Ability to work a flexible schedule to meet the needs of customers
  • Experience with CRM tools, web-based presentation, and MS Office Applications preferred

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong international organization.

This is an exciting position based either at our Atlanta HQ or as a remote member of the team with occasional visits over the year to HQ, alongside occasional visits to related regional events.

Competitive Compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

International Channel Manager

Location: Market Deeping, PE6 8NE
Hours: Full time, 37 hours per week
Salary: £30-£35k basic plus commission with On Target Earnings (OTE) of £35-45k+
Holidays: 23 days rising to a maximum of 27 after an appropriate length of service

Located in Market Deeping, just north of Peterborough, NetSupport are an international leader within the Education and Corporate technology markets. We are looking for an International Channel Manager to join our existing Channel sales team. 

The Role
As a key member of the International Channel team the International Channel Manager’s primary role is to drive up sales revenue by implementing the Go-To-Market strategy for each of thr countries within their assigned territory. The successful applicant will be expected to build, maintain and grow a strong partner network consisting of distributors, resellers and, where appropriate, OEM partners for the complete range of NetSupport solutions. A direct sales model should also be considered and implemented where appropriate. The International Channel Manager is responsible for all activities in their assigned territory.

Key Responsibilities

Channel Development:

  • To proactively seek, appoint and onboard new partners, in the assigned territory.
  • To establish productive, professional relationships with key personnel to manage and grow sales within new and existing partner accounts.
  • To proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • To assess, clarify, validate and review partner needs and performance on an ongoing basis.
  • To issue and ensure partner compliance with partner agreements.

Channel Management:

  • To communicate regularly with partners either by telephone, face to face or electronically to:
    • obtain regular updates on opportunities, leads and sales forecasts to be able to effectively support and measure partner activity levels.
    • answer questions from partners.
    • motivate and drive adoption of company initiatives with assigned partners.
    • ensure that agreed objectives, targets and milestones are met.
    • provide marketing collateral, competitive analysis and other information to assist the partner.
  • To qualify (by direct contact), distribute and manage customer enquiries and leads allocating them to partners where appropriate – in all cases, direct contact with the customer is encouraged if the partner is not providing effective feedback.
  • To provide partners with price quotations. Where special pricing is required discuss these with the Business Development Director to obtain authorisation.
  • To manage maintenance renewals for partner customers to ensure a high level of customer retention.
  • To respond to partner requirements in a timely manner.
  • To provide ongoing and regular product and sales training to non-technical staff to ensure partners are effective and able to represent NetSupport’s solutions when interacting with prospects and customers.
  • To provide product support, consultation and demonstrations to partners, partner customers or sub resellers face to face, by telephone, webinar where appropriate.
  • To regularly review partner websites and other promotional activities to ensure up to date and effective.
  • Where necessary, to coordinate the involvement of company personnel, including Channel Support, Technical Support, Product Services, Marketing, Development and Management resources, to meet partners’ expectations.
  • To manage potential channel conflict with other NetSupport sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
  • To ensure that all relevant partner information, communications, quotes and opportunities are recorded and kept up to date on NetSupport’s CRM system.
  • To ensure that partners payment terms are adhered to and that aged debtor reports are reviewed regularly and any concerns raised with senior management and dealt with in the appropriate manner.
  • To occasionally visit customer, partners at remote locations and represent NetSupport at trade shows (this may also involve planning and organising the event and possibly weekends away if unavoidable).

Direct Sales and OEM Partners:

  • For certain territories, it may not be deemed effective to go to market via channel partners. In such cases, the International Channel Manager should maximise direct sales opportunities.
  • Where applicable, to manage relationships with assigned OEM partners in the same professional manner as other partners in assigned territories.

Supervisory and Managerial Responsibilities

As an experienced and senior member of the sales team, assistance in team development is expected. In particular, to oversee and ensure the effective utilisation of the Channel Support Specialist whose role is to assist the International Channel Manager allowing them to focus on their key responsibilities. The Channel Support specialist(s) is there to:

  • assist in the process of finding new partners in the assigned territory
  • issue, record in CRM, update maintenance renewals and in coordination with the International Channel Manager chase these where necessary to improve customer retention
  • ensure that enquires via NetSupport’s online chat system are answered in a timely and professional manner
  • manage and ensure timely payment of outstanding invoices for partners
  • manage, distribute, and record customer download enquiries (including rules and auto responses) in coordination with the International Channel Manager
  • assist in the sales process for direct sales opportunities
  • manage and distribute NFR (Not for Resale) keys to eligible partners
  • update and manage partner access to the NetSupport partner portal
  • in coordination with the International Channel Manager ensure partner websites display up to date and relevant content relating to NetSupport.

Please note, although this role will be home-based during COVID, it may revert to office-based once COVID restrictions are lifted. You should therefore be prepared to either work from or commute to Head Office in Market Deeping – PE6 8NE.

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau ( NO speculative Agencies )

Inside Sales Account Executive

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in the Classroom Management, IT Asset Management and Internet Safety Software segments, seeks an ambitious, energetic and highly organized Inside Sales Account Executive to manage all aspects of assigned territory development; specifically maximizing new business revenue from a combination of K12 and Higher Education industry segments.

Primary Responsibilities:

  • Leverage strategic-marketing programs and a proprietary database of prospects to solicit new sales opportunities from target and key accounts.
  • Communicating updated product information and initiating cross-sell and up-selling activities.
  • Responding to product / price enquiries in a timely and effective manner ensuring the maximum ROI from our extensive lead generation activities and managing the sales administrative process within the allocated region.
  • Skilled at sensible prospecting where appropriate to complement company sponsored lead generation efforts using assigned CRM systems (Salesforce).
  • Update and maintain accounts, contacts, leads, opportunities, and market intelligence in designated CRM platform (Salesforce)
  • Continually stay informed of major news and trends in target markets, including key accounts, emerging companies, and competitors.
  • Responsible for accurate forecasting.
  • Where necessary, support the marketing function such as exhibition attendance, industry events and similar.

Experience & Skills:

  • Minimum of 3 years prior technology focused inside sales experience – targeting the education vertical would be preferred.
  • Experience of negotiating / communicating (written and oral) with both instructional / teacher & technology focused audiences.
  • Excellent all-round communication skills.
  • Intermediate IT literacy including Salesforce experience as well as familiarity and an inquisitive interest in the overall Information Technology environment.
  • Requires a highly organized and disciplined approach.
  • Comfortable with prospecting to supplement company managed lead generation efforts
  • Familiarity of social media, using it for self-promotion and building credibility.

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong organization

Competitive compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

This position can be based out of the US HQ (Alpharetta, GA) or as a remote [US] working position with occasional travel to related regional events.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

Inside Channel Sales Manager (Atlanta, GA)

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in IT Management Software for both education and corporate software segments, seeks an ambitious, energetic and highly organized Inside Channel Sales Manager (US) to lead and drive indirect sales growth for a highly regarded range of Classroom Management, Remote Control, IT Asset Management and eSafety software tools.

The successful candidate will have experience of attracting, nurturing and expanding the role of resellers combined with extensive experience of software solution sales within both corporate and education (K-12) verticals.

Primary Responsibilities:

  • Nurture & strengthen existing network of experienced channel partners to increase their focus and loyalty to our offerings while expanding the footprint of our solutions within their customer base.
  • Identify and recruit new key partners that meet target criteria.
  • Develop a high level of technical sales competence in the product line, positioning yourself as trusted advisor and/ or industry expert.
  • Accurately forecast territory sales, while proactively prospecting for new opportunities to maintain a healthy pipeline.
  • Deliver partner product training as well as giving online product demonstrations where needed.
  • Articulate the NetSupport solution and ensure the benefits of the complete range of solutions are understood and communicated at all levels of the partner account.
  • Will be responsible for managing the overall sales administrative process within the allocated regions.
  • Update and maintain accounts, contacts, leads, opportunities, and market intelligence in designated CRM platform (Salesforce).
  • Continually stay informed of major news and trends in target markets, including key accounts, emerging companies, and competitors.

Experience & Skills:

  • Minimum of 2 years indirect / reseller sales experience within an IT solutions sales environment.
  • Excellent communication skills. Spanish as a second language would be highly desirable.
  • Intermediate IT literacy including MS Office and advance Salesforce experience as well as possessing strong knowledge of the overall Information Technology environment.
  • Requires a highly organized and disciplined approach.
  • Has prospecting ability with a proven track record of building trust and relationships.
  • Has extensive experiencing of working with major multi-brand technology providers incl. CDWG, SHI, Insight and others.

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong international organization.

This is an exciting position based either at our Atlanta HQ or as a remote member of the team with occasional visits over the year to HQ, alongside occasional visits to related regional events.

Competitive Compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

Inside Channel Sales Manager - LATAM (Atlanta, GA)

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in IT Management Software for both education and corporate software segments, seeks an ambitious, energetic and highly organized Inside Channel Sales Manager (LATAM) to lead and drive indirect sales growth for a highly regarded range of Classroom Management, Remote Control, IT Asset Management and eSafety software tools.

The successful candidate will have experience of attracting, nurturing and expanding the role of resellers combined with extensive experience of software solution sales within both corporate and education (K-12) verticals.

Primary Responsibilities:

  • Nurture & strengthen existing network of experienced channel partners to increase their focus and loyalty to our offerings while expanding the footprint of our solutions within their customer base.
  • Identify and recruit new key partners that meet target criteria.
  • Develop a high level of technical sales competence in the product line, positioning yourself as trusted advisor and/ or industry expert.
  • Accurately forecast territory sales across LATAM, while proactively prospecting for new opportunities to maintain a healthy pipeline.
  • Deliver partner product training as well as giving online product demonstrations where needed.
  • Articulate the NetSupport solution and ensure the benefits of the complete range of solutions are understood and communicated at all levels of the partner account.
  • Will be responsible for managing the overall sales administrative process within the allocated regions.
  • Update and maintain accounts, contacts, leads, opportunities, and market intelligence in designated CRM platform (Salesforce).
  • Continually stay informed of major news and trends in target markets, including key accounts, emerging companies, and competitors.

Experience & Skills:

  • Minimum of 2 years indirect / reseller sales experience within an IT solutions sales environment.
  • Excellent communication skills. Spanish as a second language would be highly desirable.
  • Intermediate IT literacy including MS Office and advance Salesforce experience as well as possessing strong knowledge of the overall Information Technology environment.
  • Requires a highly organized and disciplined approach.
  • Has prospecting ability with a proven track record of building trust and relationships.
  • Has extensive experiencing of working with major multi-brand technology providers.

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong international organization.

This is an exciting position based either at our Atlanta HQ or as a remote member of the team with occasional visits over the year to HQ, alongside occasional visits to related regional events.

Competitive Compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

Retentions Support/Customer Experience Manager (Atlanta, GA)

Location: Home or office-based role
Reporting Office: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Recognized leader in IT Management Software for both education and corporate software segments, seeks an ambitious, energetic and highly organized Retentions Support / Customer Experience Manager. The successful candidate will have experience of attracting, nurturing and expanding the role of resellers combined with extensive experience of software solution sales within both corporate and education (K-12) verticals.

Primary Responsibilities:

  • Nurture and Strengthen existing business (edu and corp) account relationship
  • Generate and send renewal quotes proactively
  • Serve as a product expert to support customer needs/questions about their existing products
  • Partner with Account Managers to identify opportunities for cross/upselling and collaborate with them to increase sales
  • Update/maintain accounts, contacts, leads, opportunities related to accounts in the assigned regions
  • Guide customers through best practices/suggested usage of products
  • Stay up to date on key market trends, major news, and industry changes
  • Participate in regular sales meetings
  • Utilize Salesforce CRM to plan for success, document 100% of activity, and track pipeline

Experience and Skills:

  • BA or BS in education, business, or related field
  • Education and/or technology-based solutions sales preferred
  • Exceptional Organizational skills
  • Self-starter who is goal-focused and capable of managing multiple projects simultaneously
  • Ability to work a flexible schedule to meet the needs of customers
  • Experience with CRM tools, web-based presentation, and MS Office Applications preferred

Successful candidates will be comfortable working autonomously while benefiting from the flexibility to utilize a range of tools and resources to achieve stated objectives with the support of an established, highly regarded and financially strong international organization.

This is an exciting position based either at our Atlanta HQ or as a remote member of the team with occasional visits over the year to HQ, alongside occasional visits to related regional events.

Competitive Compensation + health / dental coverage, paid vacation days and community / charitable activity (paid) days.

Job Type: Full-time

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau 

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