Careers with NetSupport

* NO AGENCIES PLEASE *

NetSupport Ltd (Market Deeping, UK)

Technical Support Analyst – German Speaking
Location: Market Deeping, PE6 8NE
Hours: Full time
Salary: Commensurate with experience

NetSupport Limited is an internationally recognised leader in developing innovative software solutions to aid in the management of desktop computers and their users. We have a vacancy for a German speaking Technical Support Analyst at our Market Deeping offices.

Working within our busy Technical Support Department, the successful candidate will be required to provide first-line telephone, email and online support to existing and potential customers and partners to assist with problem diagnosis and resolution, as well as assist in re-creating working environments to reproduce problems.

The ideal candidate will have fluent German language skills, previous experience working within a Helpdesk environment and will be skilled in Windows desktop operating systems and Windows Server administration. You will also need to have a full, clean driving license.

Technical Competencies required:

  • Experience of installation, configuration and troubleshooting of Microsoft operating systems;
  • Good networking skills, including an understanding of TCP/IP, DNS, proxy servers, firewalls, DHCP, DNS;
  • Experience of diagnosing problems with any software/application or hardware;
  • Up-to-date knowledge of current and emerging IT technologies;
  • Knowledge of Microsoft SQL Server and web technologies.

Knowledge and Soft Skills Required:

  • Good verbal and written communication skills;
  • Excellent customer service skills with a calm, courteous and polite manner;
  • Highly organised, able to work on multiple tasks simultaneously, and to plan and prioritise workload under pressure;
  • Ability to recognise commercial prospects and deal with them appropriately;
  • Willingness to contribute to and be part of a successful team.

Please note, to be considered for this role, you must live within a realistically commutable distance of our Head Office in Market Deeping – PE6 8NE.

Please send a covering letter/email plus your CV to careers@netsupportsoftware.com, for the attention of Jackie Vernau ( NO speculative Agencies )

NetSupport Inc (Atlanta GA, USA)

Role: Regional Inside Sales Manager
Location: Alpharetta, Atlanta GA
Hours: Full time – 37 hours per week

Competitive Regional Inside Sales Manager required to join our well established team offering best of breed desktop management software solutions. With more than 28 years in the market, our premium solutions have an unrivaled pedigree, commanding an installation base of more than 16 million across +90 countries.

The role comprises a hunter / farmer blend, with the successful applicant possessing the necessary skills to leverage up-selling opportunities with existing accounts as well as maximizing new business prospects through effective qualification and need analysis. Identifiable experience of supporting commercial and federal industry segments would be an advantage.

Key Responsibilities:

  • Ensure accurate and complete information is captured / maintained within applicable CRM (Customer Relationship Management) system
  • Expand prospect audience by sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and email exchanges
  • Provide effective account management throughout assigned customers ownership experience, positioning yourself as a trusted source / expert
  • Provide effective online product demonstrations (supported by pre-sales trainers)
  • Effectively manage and develop a sales pipeline that will return consistent levels of activity while also identifying in advance, potential down periods and in turn taking applicable measures

Job Requirements

  • Demonstrable inside sales experience, preferably but not exclusively within the IT sector, of at least 3 years
  • Exceptional verbal and written communication skills
  • Strong phone presence while possessing the confidence to call on semi-qualified prospects and identify their needs
  • Excellent organization skills ensuring customer records are fully updated and accurate
  • Possesses maturity to seek help where necessary but comfortable working autonomously with limited oversight
  • Inquisitive about the IT segment while proactively expanding knowledge through industry publications, blogs and articles

This is an exciting Alpharetta (GA) based position requiring limited travel (less than 15 days per year) to related regional events:

  • Competitive basic salary plus performance based commissions
  • Health / Dental coverage
  • Company paid vacation days
  • Casual Fridays for office personnel
  • Community / charitable activity (paid) days
  • Seasonal Team & Holiday Events

Please send a covering letter/email plus your CV to careers@netsupportsoftware.com, for the attention of Jackie Vernau ( NO speculative Agencies )

Get in touch / stay informed

=

X