NO AGENCIES PLEASE

​Location: Hybrid – 3 days office (Market Deeping, PE6 8NE) / 2 days home-based (non-negotiable)
Hours: Full time, 37 hours per week
Salary: Basic plus commission with On Target Earnings (OTE) of £35,000+
Holidays: 23 days rising to a maximum of 27 after appropriate length of service

IMPORTANT – this role is office-based 3 days per week so you must live within a realistic commute of PE6 8NE.

General Summary

Located in Market Deeping, just north of Peterborough, NetSupport are an international leader within the Education and Corporate technology markets. We are looking for a Business Development Manager to join our existing International Channel team.

The Business Development Manager’s primary role is to source and onboard new reseller partners for the complete range of NetSupport solutions; once successfully onboarded these partners will be transferred to the International Channel Managers to manage. These new partner acquisitions will drive up future sales revenue to meet group targets. The Business Development Manager should prospect, build, manage and grow a strong partner network consisting of distributors and resellers. A direct sales model should also be considered and implemented where appropriate. The Business Development Manager will also be expected to provide insight and support where needed to other sales channels within the NetSupport Group and manage strategic partnerships as appropriate.

This is a new position within the business, and therefore is a great opportunity to shape the role, responsibilities and enhance NetSupport’s international business by generating new channels and managing those partners until they are proven. We are looking for someone with a passion for developing business, a successful track record, and a great communicator.

Scope and Accountability

The Business Development Manager will work closely with the International Channel team and will report directly to the Chief Operating Officer (COO). They will be involved in strategic decisions and will also work closely with the Chief Executive Officer (CEO) and the Senior Leadership Team.

Key Responsibilities

Channel Development:

• To create proactive strategies with critical milestones to identify, appoint and onboard new partners and customers, in the assigned territories.
• To establish and maintain productive, professional relationships with key personnel to manage and grow sales within new partner accounts.
• To issue, review, and update NetSupport partner agreements and ensure partner compliance.
• To deliver consistent and sustainable growth, hitting targets for acquisition and performance of new partners.
• To evaluate market trends to stay ahead of the competition.
• To support the wider business with skills and knowledge.
• To visit customers and partners at remote locations and represent NetSupport at conferences, exhibitions, and other events (this may also involve planning and organising the event and weekends away if unavoidable).
• To present NetSupport’s solutions at events and conferences either in-person or online in a confident and professional manner when required.
• To ensure that all relevant partner information, communication, quotes and opportunities are recorded and kept up to date on NetSupport’s CRM system and conform with the policies as set out by the Chief Information officer (CIO).
• Where necessary, escalate and coordinate the involvement of Company personnel, including Technical Support, Pre-Sales, Product Services, Marketing, Development and Management resources, to meet partners’ expectations.
• To manage potential channel conflict with other NetSupport sales channels by fostering excellent relationships both internally and externally, and through strict adherence to channel rules of engagement.

Direct Sales and OEM Partners:

• For certain territories, it may not be deemed effective to go to market via channel partners; in such cases the Business Development Manager should work with the Channel Managers to develop a strategy to maximise direct sales opportunities.
• The Business Development Manager will manage relationships with assigned strategic and OEM partners and identify, appoint, and onboard new ones where possible.

Targets and Reporting:  

• The Business Development Manager should meet or exceed agreed targets.
• The Business Development Manager will be expected to provide the COO (and Senior Leadership team) with regular reporting on all new partner activities including onboarding progress, forecasts and feedback on opportunities, sales, and all other partner activities.

Key Skills and Experience:

• Focussed, reliable and hardworking individual with a clear focus on new business sales.
• A work ethic that thrives in a small team with regular communication to make all parties aware of achievements as sales progress.
• Industry experience is preferred, and an understanding of customer behaviours and industry trends in the relevant sectors would be highly beneficial.
• Ideally has a proven network of relevant key business relationships within the education and corporate IT sectors.
• A minimum of 3 years’ experience in a similar role with demonstrable experience of the success achieved.
• A deep understanding of solution selling methods and techniques.
• An ability to formulate a clear strategy, implement and deliver plans for enhanced growth with a proactive, determined, and involved approach.
• Strong planning, organisational, presentation, communication and negotiation skills at all levels are critical.
• Experience in account managing a range of partners.
• A proven record of accomplishment growing partner channels (ideally) within the EdTech sector.
• A self-motivated individual with a ‘can-do” attitude who can lead by example and motivate others.
• A people person with the tenacity to prospect directly and maximise opportunities through leads, referrals, networking, social media, and relationship building.
• Be able to demonstrate extensive experience and relevant contacts within international markets.
• Strong IT skills and an aptitude to learn in order to subsequently demo the complete NetSupport product range and talk effectively about our solutions.

Please note, to be considered for this role, you must live within a realistically commutable distance of our Head Office in Market Deeping – PE6 8NE.

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau ( NO speculative Agencies )

NO AGENCIES PLEASE

​Location: Hybrid – 3 days office (Market Deeping, PE6 8NE) / 2 days home-based (non-negotiable)
Hours: Full time, 37 hours per week
Salary: Basic plus commission with On Target Earnings (OTE) of £35,000+
Holidays: 23 days rising to a maximum of 27 after appropriate length of service

IMPORTANT – this role is office-based 3 days per week so you must live within a realistic commute of PE6 8NE.

General Summary

Located in Market Deeping, just north of Peterborough, NetSupport are an international leader within the Education and Corporate technology markets. We are looking for an International Channel Manager to join our existing International Channel team.

As a key member of the team, the International Channel Manager’s primary role is to drive up sales revenue by implementing the Go-To-Market strategy for each of their countries within the assigned territory as agreed with the Chief Operating Office.

The International Channel Manager should build, maintain and grow a strong partner network consisting of distributors, resellers, and where appropriate OEM partners for the complete range of NetSupport solutions. A direct sales model should also be considered and implemented where appropriate.

Scope and Accountability

The International Channel Manager is responsible for all activities in the assigned territory and reports directly to the Chief Operating Officer.

Key Responsibilities

Channel Development duties:

• To proactively seek, appoint and onboard new partners, in the assigned territory.
• To establish productive, professional relationships with key personnel to manage and grow sales within new and existing partner accounts.
• To proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
• To assess, clarify, validate and review partner needs and performance on an ongoing basis.
• To issue and ensure partner compliance with partner agreements.

Channel Management duties:

• To communicate regularly (at least weekly for key partners and monthly for others) with partners either by telephone, face to face or electronically to:
  • obtain regular updates on opportunities, leads and sales forecasts to be able to effectively support and measure partner activity levels.
  • answer questions from partners.
  • motivate and drive adoption of company initiatives with assigned partners.
  • ensure that agreed objectives, targets and milestones are met.
  • provide marketing collateral, competitive analysis and other information to assist the partner.
• To qualify (by direct contact), distribute and manage customer enquiries and leads allocating them to partners where appropriate – in all cases, direct contact with the customer is encouraged if the partner is not providing effective feedback.
• To provide partners with price quotations. Where special pricing is required discuss these with the Chief Operating Officer to obtain authorisation.
• To manage maintenance renewals for partner customers to ensure a high level of customer retention.
• To respond to partner requirements in a timely manner.
  
• To provide ongoing and regular product and sales training to non-technical staff to ensure partners are effective and able to represent NetSupport’s solutions when interacting with prospects and customers.
• To provide product support, consultation and demonstrations to partners, partner customers or sub resellers face to face, by telephone, webinar where appropriate.
• To regularly review partner websites and other promotional activities to ensure up to date and effective.
• Where necessary, to coordinate the involvement of company personnel, including Channel Support, Technical Support, Product Services, Marketing, Development and Management resources, to meet partners’ expectations.
• To manage potential channel conflict with other NetSupport sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• To ensure that all relevant partner information, communications, quotes and opportunities are recorded and kept up to date on NetSupport’s CRM system.
• To ensure that partners payment terms are adhered to and that aged debtor reports are reviewed regularly and any concerns raised with senior management and dealt with in the appropriate manner.
• To occasionally visit customer, partners at remote locations and represent NetSupport at trade shows (this may also involve planning and organising the event and possibly weekends away if unavoidable).

Direct Sales and OEM Partners:

• For certain territories, it may not be deemed effective to go to market via channel partners, in such cases the International Channel Manager should maximise direct sales opportunities.
• Where applicable, to manage relationships with assigned OEM partners in the same professional manner as other partners in assigned territories.

Supervisory and Managerial Responsibilities:

As an experienced and senior member of the sales team assistance in team development is expected, in particularly to oversee and ensure the effective utilisation of the Channel Support Specialist(s) who’s role is to assist the International Channel Manager allowing them to focus on their key responsibilities.

The Channel Support specialist(s) should be able to:

• assist in the process of finding new partners in the assigned territory.
• issue, record in CRM, update maintenance renewals and in coordination with the International Channel Manager chase these where necessary to improve customer retention.
• ensure that enquires via NetSupport’s online chat system are answered in a timely and professional manner.
• manage and ensure timely payment of outstanding invoices for partners.
• manage, distribute, and record customer download enquiries (including rules and auto responses) in coordination with the International Channel Manager.
• assist in the sales process for direct sales opportunities.
• manage and distribute NFR (Not for Resale) keys to eligible partners.
• update and manage partner access to the NetSupport partner portal.
• in coordination with the International Channel Manager ensure partner websites display up to date and relevant content relating to NetSupport.

and any other tasks deemed within their skill set.

Targets and Reporting:

The International Channel Manager should meet or exceed agreed targets.

Please note, to be considered for this role, you must live within a realistically commutable distance of our Head Office in Market Deeping – PE6 8NE.

Please send a covering letter/email plus your CV to [email protected], for the attention of Jackie Vernau ( NO speculative Agencies )