Careers with NetSupport

* NO AGENCIES PLEASE *

Current Vacancies – UK

 

Telesales Executive

NO SPECULATIVE AGENCIES PLEASE

Location: Market Deeping, PE6 8NE
Hours: Full time, 37 hours per week (9am-5.30pm Mon-Thurs; 9am-5pm Fri)
Salary: £15,000 per annum, plus target-driven incentives plus company benefits
Holidays: 20 days rising to a maximum of 27 after an appropriate length of service

The Role:

NetSupport is an international leader within the Education and Corporate technology markets. Due to our continuing growth, we have a fantastic opportunity available for someone looking to start their sales career within the IT industry. We are seeking a Telesales Executive to join a new team based at our head office in Peterborough, UK.

General Summary:

As a key member of the UK Sales team the Telesales Executive’s primary role is to search, identify and contact new prospective clients to develop an interest in NetSupport’s market-leading products and generate qualified leads for the Sales team. As such, the Telesales Executive should work closely, and in co-ordination with, the Sales team to ensure new prospects are handed to the relevant Account Manager effectively.

Scope and Accountability:

The Telesales Executive reports directly to the Head of UK New Business.

Key Responsibilities:

  • To develop a basic understanding of the company, its customers and range of products.
  • To generate qualified opportunities for the sales team from activities including:
    • Cold calling
    • Social Media/Website visitors
    • Marketing Campaign Follow-up (when requested)
    • Event Attendee Follow-up (when requested)
    • Lead Follow-up (when requested)
  • To ensure that all communications are fully captured and recorded accurately in NetSupport’s CRM system
  • To co-ordinate and work with the Sales team to book appointments relating to generated opportunities
  • To work to agreed targets and KPI’s

Additional duties:

  • To represent and promote the NetSupport brand through social media where possible
  • Ensure that enquiries via NetSupport’s online chat system are answered in a timely and professional manner (this will involve “fielding” conversations to other departments/teams within NetSupport (i.e. Support, UK Existing Sales, International Sales)
  • Data cleansing to ensure that information in NetSupport’s CRM system is accurate and can be effectively used

Skills, Ability and Experience:

To be successful in this role, you will need to be enthusiastic, highly organised, and self-motivated with a “can do” attitude. You should be confident in communicating with prospective clients at all levels and possess the ability to recognise opportunities and meet team goals/KPIs.

Key Skills:

  • Able to manage and prioritise daily and weekly workload
  • Excellent telephone and written communication skills
  • A good level of IT competence and an enthusiasm to develop technical skills
  • Able to demonstrate and evidence ability to meet targets and KPI’s
  • Persistent and able to handle rejection
  • Team player, confident but aware of team demands
  • Be target driven
  • Possess excellent time management

Previous telesales and appointment setting experience (selling software solutions into schools, colleges, academies, MAT’s etc.) is desirable. There may be an opportunity in the future to progress into a sales role or to manage the Telesales team.

Please note, to be considered for this role, you must live within a realistically commutable distance of our Head Office in Market Deeping – PE6 8NE.

Please send a covering letter/email plus your CV to careers@netsupportsoftware.com, for the attention of Jackie Vernau (NO SPECULATIVE AGENCIES)

NetSupport Ltd (Market Deeping, UK)

Location: Market Deeping, PE6 8NE
Hours: Full time, 37 hours per week (9am-5.30pm Mon-Thurs; 9am-5pm Fri)
Salary: £15,000 per annum, plus target-driven incentives plus company benefits
Holidays: 20 days rising to a maximum of 27 after an appropriate length of service

NetSupport is an international leader within the Education and Corporate technology markets. Due to our continuing growth, we have a fantastic opportunity available for someone looking to start their sales career within the IT industry. We are seeking a Telesales Executive to join a new team based at our head office in Peterborough, UK.

General Summary

As a key member of the UK Sales team the Telesales Executive’s primary role is to search, identify and contact new prospective clients to develop an interest in NetSupport’s market-leading products and generate qualified leads for the Sales team. As such, the Telesales Executive should work closely, and in co-ordination with, the Sales team to ensure new prospects are handed to the relevant Account Manager effectively.

Scope and Accountability

The Telesales Executive reports directly to the Head of UK New Business.

Key Responsibilities

  • To develop a basic understanding of the company, its customers and range of products.
  • To generate qualified opportunities for the sales team from activities including:
    • Cold calling
    • Social Media/Website visitors
    • Marketing Campaign Follow-up (when requested)
    • Event Attendee Follow-up (when requested)
    • Lead Follow-up (when requested)
  • To ensure that all communications are fully captured and recorded accurately in NetSupport’s CRM system
  • To co-ordinate and work with the Sales team to book appointments relating to generated opportunities
  • To work to agreed targets and KPI’s

Additional duties:

  • To represent and promote the NetSupport brand through social media where possible
  • Ensure that enquiries via NetSupport’s online chat system are answered in a timely and professional manner (this will involve “fielding” conversations to other departments/teams within NetSupport (i.e. Support, UK Existing Sales, International Sales)
  • Data cleansing to ensure that information in NetSupport’s CRM system is accurate and can be effectively used

Skills, Ability and Experience

To be successful in this role, you will need to be enthusiastic, highly organised, and self-motivated with a “can do” attitude. You should be confident in communicating with prospective clients at all levels and possess the ability to recognise opportunities and meet team goals/KPIs.

Key Skills:

  • Able to manage and prioritise daily and weekly workload
  • Excellent telephone and written communication skills
  • A good level of IT competence and an enthusiasm to develop technical skills
  • Able to demonstrate and evidence ability to meet targets and KPI’s
  • Persistent and able to handle rejection
  • Team player, confident but aware of team demands
  • Be target driven
  • Possess excellent time management

Previous telesales and appointment setting experience (selling software solutions into schools, colleges, academies, MAT’s etc.) is desirable.

There may be an opportunity in the future to progress into a sales role or to manage the Telesales team.

Please note, to be considered for this role, you must live within a realistically commutable distance of our Head Office in Market Deeping – PE6 8NE.

Please send a covering letter/email plus your CV to careers@netsupportsoftware.com, for the attention of Jackie Vernau ( NO SPECULATIVE AGENCIES)

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