Boost efficiency and sales with NetSupport Manager
NetSupport Manager tackles the challenges of retail and sales industries, offering a robust remote control solution that enhances efficiency, training and customer service.
Explore how our solution helps our customers optimise operations and drive sales.
Boost operations:
- Remote support: IT staff can remotely diagnose and troubleshoot issues, minimising downtime across stores. Imagine resolving a cashier’s software glitch without needing a physical visit!
- Real-time collaboration: Need to configure a new Point of Sale (POS) system or update product information? Real-time screen sharing easily facilitates collaboration on tasks like POS system configuration.
- Inventory management: Remotely access and update inventory data across stores, ensuring accurate stock levels and informed decision-making.
“The software solution is used through the company’s EPOS provider, allowing a link between each site to send product files. In addition, Herring Stores uses NetSupport Manager for remote access to different sites, so work can take place from another branch.” – Herring Stores
Drive sales performance:
- Sales coaching: Supervisors can remotely observe sales interactions, providing real-time coaching for improved techniques and customer service.
- Product demos and training: Conduct engaging product demos and training sessions remotely, saving time and resources. Imagine showcasing new product features to entire sales teams simultaneously!
- Improve customer service: With customer permission, remotely access screens to assist with troubleshooting or answer product-related queries, leading to faster resolution and improved customer satisfaction.
“Having computers spread out over our 2 acre site meant a lot of time could be spent managing support issues due to having to be physically present to troubleshoot. It’s quick and easy to connect and so user friendly.” – Lady Bailey Caravans