Explore the new updates to our IT support solution, NetSupport ServiceDesk!
Streamline your IT service desk operations with NetSupport ServiceDesk and its latest set of features in this new version, v5.7.
An all-in-one solution designed to empower both your IT staff and end-users, NetSupport ServiceDesk helps your technicians to deliver exceptional service and your customers to find answers to their questions through a self-service portal – reducing the burden on your IT team.
What’s more, IT technicians can work smarter, not harder, by automating routine tasks, setting priorities and customising workflows to fit your organisation’s needs. Learn more about its helpdesk and ticketing features here.
With this latest update (v5.7), you can now:
- Enable multi-factor authentication to provide an extra level of security when logging into NetSupport ServiceDesk. Set it to be inherited across the whole organisation or at individual company, department or user levels.
- Configure how many incorrect logon attempts are made over a set period before an IP address is blocked and for how long it is blocked.
- Restrict access to ServiceDesk Operators only. This may be useful if you don’t want end-users logging in.
- Add a link directly to a file hosted in the cloud when adding files to incidents, problems and change requests.
- Out-of-office automatic replies and bounce emails are no longer processed; they are sent directly to the Mail Centre. You have the option to process these if required.
- When customising the columns and sort order for the incidents, problems and change requests lists, you can now set the order to ascending or descending.
- View new Service Level Agreement (SLA) reports, showing the enabled SLA rules and how many items have failed the SLA in the given time period.
- And more!