The NetSupport team has crafted our products to be able to support staff, whether they are at home or in the office – regardless of location.
For example, NetSupport Manager, our multi-platform remote control software, allows the delivery of remote support/training and helps staff to access their work PCs from home. With features including the ability to connect via LAN, WANor the internet, 1:1 and 1-to-many support, screen annotating, recording and messaging, NetSupport Manager is ideal for any scenario requiring access to systems from afar.
Additionally, NetSupport ServiceDesk, our helpdesk and ticketing solution, offers a browser-based interface meaning operators and staff/customers can continue as normal in solving IT issues. With support of the ITIL Incident, Problem and Change Management process, along with functionalities of automated email processing and Active Directory integration, your organisation can manage the toughest support challenges, wherever they are.
If you’d like to learn more about NetSupport Manager, click here!
Alternatively, to learn more about NetSupport ServiceDesk here!