NetSupport Manager provides a range of connectivity methods to ensure devices are accessible, no matter where they are located. First and foremost, it requires the pre-installation of a “Client” component on any device you wish to connect to, and a “Control” component/app on any device you wish to initiate a remote control connection from.
Once everything is set up, it’s time to get connected.
A technician can locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code. Rather than browsing to discover the user’s PC and needing to know their PC name, address details etc, the PIN process allows both parties to handshake seamlessly. The PIN server module can run alone or alongside the Gateway module and is included as standard with NetSupport Manager.