Danny Mallalieu from Commercial Catering Spares’ IT Support team explains, “We use several pieces of software that require the users to be logged out of the program, to run certain routines. We’d have to go around the office and warehouse telling people to log out because they’ve not seen the email that was sent 10 mins ago. This process can sometimes take upwards of 30 minutes.
“We chose NetSupport Notify because it really does fill a gap in the market and is so easy to install and integrate into our network – with the MSI installer able to be deployed with Group Policies, allowing for a silent install. It puts a big box over everything my users are doing, ensuring prompt action is taken. My process of getting users to log out can now be done in just a few minutes.”
Danny concludes, “From an IT team’s point of view, the ability to see who has read the message comes in very useful when needing to escalate issues because we know exactly who is aware at all times. Overall, I wouldn’t hesitate to recommend NetSupport Notify to any organisation. It’s a great piece of software!”
To read the full review, click here.