Information is key to gauge the effectiveness of how support requests are being managed and maintained. NetSupport ServiceDesk, a fully customisable and intuitive browser-based helpdesk, helping technicians deliver support effectively, also offers the means to capture comprehensive statistics and create a wealth of real-time status reports – as well as a custom report designer, ensuring IT technicians are fully informed in order to make effective decisions.
The reports dashboard enables them to manipulate data to suit their specific needs. On-screen results are provided in a tabular and/or bar and pie chart format. Multiple reports can be presented side-by-side for easy comparison. This option is backed by a set of common status reports, provided as standard with the product. Users can even create their own reports (containing HTML, text and supporting graphs) using the intuitive “drag and drop” custom report designer.
To learn more about how NetSupport ServiceDesk delivers the processes needed to help your team effortlessly track, organise, manage and answer the toughest support challenges, click here.