Since starting at NetSupport and writing my first blog post I am now at the point where I’m working as part of the Technical Support team. My day involves me working on submitted tickets trying to resolve the issues customers are having, occasionally using the chat system to provide remote service and I’ve also had the occasional phone conversation with a customer. Thankfully I work with a friendly team that are around to assist me whenever I need help or guidance.
Compared to when I first started, my product knowledge has improved and the information I need to know is starting to stick, especially when it comes to dealing with re-occurring problems.
Towards the end of this month I will be heading to the Bett show in London for the day with other members of the NetSupport team from different departments. I’m not sure what to expect but I’ve been told not to worry too much about the technical side as the people viewing the product at the show won’t have too much tech knowledge themselves.
Ben Turney, NetSupport Technical Support Apprentice