NetSupport Manager, the multi-platform remote control solution that has been serving enterprises worldwide for over 28 years, has boosted its desktop and mobile capabilities even further with its latest update, version 12.5, which sees the introduction of a new Android Client app – as well as additional features and enhancements.
The Android Client app enables existing Control users of NetSupport Manager v12.50 to remotely connect to Android client devices (Android 4 or later) for enhanced real-time interaction and system support whilst on the move.
Now, IT technicians (Control users) can connect to an Android device via a PIN; a feature that allows seamless and secure connectivity between the Client device and Control simply by sharing a matching code. In addition, the Control and Client can carry out either a one-to-one text Chat session, or, alternatively, the Client can join an existing Control-initiated group discussion to sort out any remote support challenges.
To further aid problem solving, screenshots from the Android Client’s device can be taken during a Control session – plus, files can be quickly and easily transferred to and from the Client device, for total flexibility and ease of working.
The NetSupport Manager Android Client app can be used with existing NetSupport Manager 12.5 licences and is available from the Google Play store.
NetSupport Manager v12.5 now also provides the ability to launch a PowerShell window (enabling IT staff to quickly and easily execute PowerShell commands at a selected Windows Client) and improvements in file transfer and distribution speeds, as well as enhanced performance on the ‘View and show’ mode on Windows 8 and above. New deployment enhancements also enable a Wake-on-LAN Windows command to be sent to machines that are not turned on and to quickly locate machines local to the Control.