How to find out if the NetSupport Client is running in screen scrape mode

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Summary

In some cases you might be asked by Technical support staff to confirm whether the NetSupport Client is using GDI hooking or screen scraping to capture the screen information.

Details

In order to find out the current view mode of NetSupport Manager or NetSupport School/Inform please follow these steps:

• Download the file "NSMmode.exe" at the bottom of this page and copy it to the root directory on the c: drive of your Client machine.
• Start the NetSupport Control on another machine and open a view session to that Client.
• Run the file "NSMmode.exe" from the command line during the view session.
• If NSM is operating in GDI mode the expected result is "gdihook5 is LOADED"
• If NetSupport is operating in screen scrape mode the result will be "gdihook5 is NOT LOADED".

If you require any further assistance please contact NetSupport Technical Support support@netsupportsoftware.com

Applicable Product(s) : NSI 8.50 ,NSM 11.00 ,NSM 10.50 ,NSM 10.30 ,NSM 10.20 ,NSM 10.00 ,NSM 9.60 ,NSM 9.00 ,NSM 8.10 ,NSM 8.50 ,NSM 8.60 ,NSM 7.10 ,NSM 8.00 ,NSM 6.00 ,NSM 6.10 ,NSM 6.11 ,NSM 7.01 ,NSS 8.50 ,NSS 8.01 ,NSS 8.00 ,NSS 7.50 ,NSS 7.00 ,NSS 7.01 ,NSS 6.00 ,
Applicable Operating System(s) :, Windows 2000, Windows 2003, Windows XP
Associated Files : NSMmode.exe (29087kb)
Date Created : 2-2-2004 00:00:00
Date Modified : 23-2-2004 14:10:12
Revision Number : 3

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