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5.1 Netsupport
will provide support by telephone, fax, electronic
mail or post. Support will include assistance
with the configuration and use of the Software
and assistance with the tracing of faults associated
with the operation of the Software. Telephone
support will be available during normal United
Kingdom office hours (9.00 a.m. - 5.30 p.m.)
5.2 Licensee
will supply Netsupport with a written report including
sufficient and timely evidence of suspected faults
to enable Netsupport to diagnose the cause.
5.3 Where a fault is related to the Software,
Netsupport will investigate the problem and advise
on an appropriate course of action. Netsupport
will use reasonable endeavours to provide such
advice within forty-eight (48) hours of receiving
the Licensee's written report referred to in Clause
5.2 above.
5.4 Netsupport will be responsible for
all support of the Software covered by this Agreement.
5.5 At such times as Netsupport makes
available new Maintenance Updates, Netsupport
shall provide maintained Licensees with such new
Maintenance Updates free of charge.
5.6 At such times as Netsupport makes
available New Releases of the licensed product,
Netsupport shall provide maintained Licensees
with such New Releases free of charge.
5.7 Software provided under Clause 5.5
and 5.6 shall be subject to the terms under which
the original software was licensed to Licensee
by Netsupport.
NOTICE:
All information taken from NetSupport Software
Maintenance agreement, a copy of which can be
read here : >>
CLICK HERE
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