NetSupport Manager - KB

Installing NetSupport Manager on 64bit versions of Linux

Fri, 11 Apr 2013 14:12:31 GMT

NetSupport Manager can be installed on both 32bit and 64bit versions of the supported operating systems, in order to run on a 64bit version there is the requirement to install the 32bit versions of some files

Changing SELinux Security level to allow the NetSupport Manager Client to start

Fri, 11 Apr 2013 10:42:05 GMT

Several Linux distributions include, by default, an additional security policy and are referred to as Security Enhanced Linux (SELinux). This policy is design to only allow certain applications to run, this however prevents the NetSupport Manager Client from running.

Logging Off Windows 7/2008 Clients Using Windows Log Off Option Results in Grey Screen and 1704# Connection Issue

Sat, 21 Oct 2011 11:25:40 GMT

Summary

Running Support Tool for NetSupport Manager Linux Client

Fri, 7 Apr 2011 11:01:20 GMT

A Support Tool is included with the Linux Client for NetSupport Manager, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed; this Tool then collects and stores these details within a .txt file.

How do I apply an updated Client configuration file for NetSupport Manager on Mac

Thu, 16 Mar 2011 11:08:23 GMT

The NetSupport Manager Mac Client initially installs with a default Client Configuration. To update the NetSupport Manager Mac Client with the required settings the Client Configurator can be run on each Mac Client machine, or it is possible to copy a Client configuration file to each machine.

How do I convert my Evaluation license for NetSupport Manager on Mac to the Full product?

Thu, 16 Mar 2011 10:32:29 GMT

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How do I find the version of the NetSupport Manager Mac Client?

Thu, 16 Mar 2011 10:22:52 GMT

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Support Tool for NetSupport Manager Mac Client

Thu, 16 Mar 2011 10:14:37 GMT

A Support Tool is included with the Mac Client for NetSupport Manager, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed; this Tool then collects and stores these details within a .txt file.

How to uninstall the NetSupport Manager Mac Client

Wed, 8 Mar 2011 13:21:39 GMT

Summary

NetSupport Manager Gateway Security Issue

Wed, 10 Aug 2010 00:00:00 GMT

A Security issue has been identified with the NetSupport HTTP protocol implementation used for communication between the NetSupport Manager Gateway and NetSupport Manager Controls or NetSupport Manager Clients. The Header of some of the NetSupport HTTP packets contained some information in plain text that could be used to identify information about the client machine. T....

Setting Up NetSupport Manager to run in a Microsoft Terminal Server environment

Fri, 7 Jan 2010 15:29:12 GMT

Setting Up NetSupport Manager version 5.30 to 10.50 to run in a Microsoft Terminal Server environment

Fri, 7 Jan 2010 15:29:12 GMT

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Unable to Pin NetSupport Software Programs to the Windows 7 Taskbar

Sat, 11 Dec 2009 15:08:53 GMT

Windows 7 includes a feature that allows you to pin your most commonly used programs to the Taskbar. This is achieved by right clicking on the program shortcut and selecting Pin to Taskbar.

NetSupport Product Activation and Disk imaging (or cloning) software

Wed, 7 Jul 2009 09:51:17 GMT

The first time the following NetSupport Product components are launched they require activation either online or by telephone to verify the authenticity of the license key.

Is it possible to back up the Control Configuration Settings

Thu, 4 Jun 2008 15:18:21 GMT

It is possible to back up your NetSupport Manager Control configuration settings. This may be useful when you have several Controls where the same configuration is required, you simply want to back up the data in case of system failure or you wish to migrate your Control settings from one machine to a new installation of NetSupport Manager on another machine.

Configuring a NetSupport Manager Gateway and Internet Information Services (IIS) to run on the same server

Fri, 22 May 2008 11:25:58 GMT

Configuring NetSupport Manager Gateway and Internet Information Services (IIS) to run on the same server

Connecting to a Client that is or has been remote controlled using Remote Desktop

Thu, 19 Mar 2008 09:45:57 GMT

Prior to the release of NetSupport Manager version 10.30 if you connected an viewed a client that had previously been connected to using Remote Desktop this could cause NetSupport Manager to display a blank screen when trying to view the screen of a connected workstation.

NetSupport Manager Client Denial of Service Attack

Thu, 3 Oct 2007 09:04:25 GMT

A potential denial of service attack on the NetSupport Manager Client or the NetSupport School Student has been identified in lab conditions. This could potentially be used to prevent a NetSupport Manager or NetSupport School connection.

NetSupport Manager Client Vulnerability

Sat, 21 Sep 2007 09:09:14 GMT

A security vulnerability in the NetSupport Manager Client has been discovered in a lab envinonment whereby a NetSupport Manager Client communication session could be exploited to allow a remote computer to execute some commands.

Running the NetSupport Manager Control from a Portable Device

Wed, 18 Jul 2006 12:50:00 GMT

This document describes how it is possible to run the NetSupport Manager Control from a Portable Device such as USB Pen Drive, Thumb Drive or Flash Drive etc, thus eliminating the need to have the NetSupport Control installed on a particular workstation. This may be may be useful if the user of the NetSupport Control moves between machines or sites and wishing to keep their configuration.