NetSupport Assist - KB

Configuring NetSupport Assist to Work with Mac OS X Firewall

Tue, 9 Jul 2012 11:15:54 GMT

Summary

NetSupport Assist and Unity Desktop Manager

Sat, 25 May 2012 10:24:06 GMT

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The Tutor or Student components of Assist will not run correctly on Ubuntu and Edubuntu version 11.04 and later, when running the Unity Desktop Manager

Icons for Chat, Message and Student Register is not displayed on the Linux Distributions Ubuntu/Edubuntu 11.04 and 11.10

Sat, 25 May 2012 10:22:19 GMT

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When running the NetSupport Assist Student or Tutor components on Ubuntu or Edubuntu version 11.04 and later, the Icons for Chat, Message, Register and other client functionality are not being displayed.

Grey Screen When Viewing Assist Students Running Mac 10.7 (Lion)

Tue, 21 Nov 2011 16:33:54 GMT

When connecting to an Assist Student running on Mac 10.7 (Lion), only a grey screen will be displayed at the Tutor

NetSupport Assist Tutor Console Show icon and the Student icon are not visible in Ubuntu Unity Shell

Tue, 21 Nov 2011 16:24:00 GMT

When installing NetSupport Assist on to a machine running the new Ubuntu Unity Shell, the client and show icons are not displayed in the notification area.

Installing NetSupport Assist on 64bit versions of Linux

Sat, 21 Oct 2011 11:36:30 GMT

NetSupport Assist can be installed on both 32bit and 64bit versions of the supported operating systems, in order to run on a 64bit version there is the requirement to install the 32bit versions of some files

Using NetSupport Assist with NetSupport School Tutor Consoles

Sat, 21 Oct 2011 11:32:14 GMT

In order for NetSupport School 10.70 onwards to connect to and interact with NetSupport Assist, the NetSupport School installation needs to be provided with a License for NetSupport Assist.

How to apply an updated Client configuration file for NetSupport Assist on Linux

Fri, 7 Apr 2011 11:03:48 GMT

The NetSupport Assist Linux Client initially installs with a default Client Configuration. To update the NetSupport Assist Client with the required settings the Client Configurator can be run on each Linux machine, or it is possible to copy a Client configuration file to each machine.

Support Tool for NetSupport Assist on Linux

Fri, 7 Apr 2011 11:03:42 GMT

A Support Tool is included with the NetSupport Assist, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been executed; this Tool then collects and stores these details within a support.tar.gz file.

Support Tool for NetSupport Assist

Fri, 7 Apr 2011 11:03:34 GMT

Screen Flicker when using NetSupport Assist Show on Linux

Fri, 7 Apr 2011 11:03:26 GMT

When using the Show feature of NetSupport Assist, under certain circumstances the bottom and top edges of the show window may flicker, the show window may also be frozen on the initial screen received however maximising the show window will allow the show to continue as normal.

Installing NetSupport Assist on Mac using an existing Client32.ini File

Fri, 7 Apr 2011 11:03:20 GMT

When installing NetSupport Assist on a Mac the installer will automatically detect any present configuration (client32.ini) files as long as they are in the same folder

Installing NetSupport Assist on Mac using an existing NSA.LIC File

Fri, 7 Apr 2011 11:03:14 GMT

When installing NetSupport Assist on a Mac the installer will automatically detect any present license (NSA.LIC) files as long as they are in the same folder

How do I convert a Linux version of NetSupport Assist from EVAL to the full product

Fri, 7 Apr 2011 11:03:05 GMT

If you downloaded an Evaluation of NetSupport Assist and have now purchased a License you can run the NetSupport Assist Licence Manager as detailed below to license the software.

How do I convert a Mac version of NetSupport Assist from EVAL to the full product

Fri, 7 Apr 2011 11:02:57 GMT

If you downloaded an Evaluation of NetSupport Assist and have now purchased a License you can run the NetSupport Assist Licence Manager as detailed below to license the software.

Viewing NetSupport Assist Linux help files with Google Chrome and Epiphany

Fri, 7 Apr 2011 11:02:49 GMT

To view the help documentation provided with NetSupport Assist the files are opened within the default web browser. If using Google Chrome or Epiphany as the default browser the layout will be visible in the window but will have no content.

Viewing NetSupport Assist Mac help files with Google Chrome

Fri, 7 Apr 2011 11:02:22 GMT

To view the help documentation provided with NetSupport Assist the files are opened within the default web browser. If using Google Chrome as the default browser the layout will be visible in the window but will have no content.

How to prevent a Gnome update from stopping the NetSupport Assist Client running.

Fri, 7 Apr 2011 11:02:05 GMT

When updating Linux operating systems using the Gnome desktop display manager, any updates to the Gnome software can cause the NetSupport Assist client to no longer auto start as various files may be reverted to defaults.

How to apply an updated Client configuration file for NetSupport Assist on Mac

Fri, 7 Apr 2011 11:01:09 GMT

The NetSupport Assist Mac Client initially installs with a default Client Configuration. To update the NetSupport Assist Mac Client with the required settings the Client Configurator can be run on each Mac Client machine, or it is possible to copy a Client configuration file to each machine.

How do I find out the Version number of NetSupport Assist in use?

Fri, 7 Apr 2011 11:00:55 GMT

It is possible to discover your current version and other license details for NetSupport Assist please follow the instructions below for details on how to check your Version number