NetSupport Manager News

Pivotal Point Group Installs NetSupport Manager PC Remote Control Software

Thu, 15 May 2013 17:33:00 GMT

Headquartered in Alpharetta, Georgia, US pharmaceutical company, Pivotal Point Group, has installed NetSupport’s leading PC remote control solution NetSupport Manager.

For over 24 years IT professionals have turned to NetSupport Manager to help them deliver timely and cost effective support services.

Combining comprehensive multi-platform support for Windows, Mac, Linux and mobile systems with advanced desktop management functionality, Firmly established as one of the world’s leading technology events, a trip to Interop Las Vegas is always high on the agenda for IT professionals looking for the latest must-have business solutions.

The Mandalay Bay Hotel and Resort once again proved the perfect host - and the NetSupport team would like to thank everyone who dropped by our booth for a demonstration of our latest software offerings.

A particular highlight for us this year was the great feedback we received for our latest remote control platform updates. The new NetSupport Manager Controls for Apple Mac and iOS/Android tablets and smartphones extend the product’s core Windows capa....

Minnesota Power Adopts NetSupport Manager Remote Control Software

Wed, 30 Apr 2013 17:56:00 GMT

Major US utility company, Minnesota Power based in Duluth, has opted to use NetSupport Manager to aid its IT techs in meeting their daily support challenges.
Providing the ability to remotely support the diverse range of systems and devices in use across the organizations network, NetSupport Manager is the most flexible solution of its kind on the market today.
The software extends the reach of any IT team, providing seamless and secure connectivity across local networks or the internet. It also provides maximum flexibility by giving you the ability support Windows, Mac, Linux and mobile devices all from a single operator console.

NetSupport brings its latest Mac and Mobile updates to the Service Desk & IT Support Show

Fri, 25 Apr 2013 17:22:00 GMT

The Service Desk & IT Support show once again proved the ideal forum for NetSupport to showcase the latest updates to its range of remote control and service management solutions.
A big thank you to everyone who dropped by our stand for a demonstration. Your feedback is appreciated and it’s great to hear that our technology continues to help answer the challenges faced by your support teams.
The highlight for us this year was definitely the positive reaction we received to our latest remote control platform updates – including the new NetSupport Manager Controls for Apple Mac and iOS/Android tablets and smartphones.
Hopefully you’ll find time over the next few days to review the product information we supplied at the event and download our free product trials. Our online product tours are also a great way to familiarise yourself with our s....

NetSupport apprentice receives Medal for Excellence

Tue, 22 Apr 2013 17:10:00 GMT

Local Peterborough City College apprentice, Aaron Nichols, has been awarded a Medal for Excellence in recognition of his outstanding achievements in IT during his time with NetSupport.
Aaron, (20), joined NetSupport, one of the world’s leading developers of PC remote control and computer management software, in January 2012 and completed his Intermediate Apprenticeship in record time before progressing onto working towards his Advanced Apprenticeship.
Aaron’s NVQ Assessor from the College, John Tuerena, recognised his outstanding achievements and nominated him through the awarding body, City & Guilds. John said: "Aaron demonstrated from....

NetSupport set to showcase its latest desktop and mobile updates at the Service Desk & IT Support Show 2013

Tue, 22 Apr 2013 12:08:00 GMT

The Service Desk & IT Support Show, the event for everyone involved in IT Service Management and IT Support, takes place this Tuesday and Wednesday (23-24 April) at Earls Court, London, and the NetSupport team looks forward to welcoming you to stand 717.
We hope you'll find time to drop by to see the latest updates to our range of complementary service management tools – including some exciting advances in our tablet and smartphone support and, building on our core Windows capabilities, the extended functionality now available for Mac and Linux.
If you haven’t registered for the show yet, Headquartered in West London and with branches across London and the Midlands, Highdorn is a property management company. Its portfolio ranges from industrial and retail to residential.
To answer the challenge of providing timely and cost efficient IT support across the group, the company has just installed NetSupport Manager, the leading multi-platform remote control and desktop management solution.
NetSupport Manger extends the reach of any IT team, providing seamless and secure connectivity across local networks or the internet. It also provides maximum flexibility by giving you the ability support Windows, Mac, Linux and mobile devices all from a single....

NetSupport Manager Continues To Help Liebherr Group Deliver Efficient Remote IT Support

Tue, 25 Mar 2013 18:19:00 GMT

The Liebherr Group is one of Germany’s manufacturing giants, specialising in a variety of areas from industrial cranes to domestic appliances. The company has just extended its use of remote control software solution NetSupport Manager.
Minimising the amount of system downtime is key and with NetSupport Manager at their disposal the IT team can deliver effective and timely remote support in an instant.
The ability to seamlessly and securely connect to multiple devices across the local network or via the Internet combines with a powerful range of desktop management tools to help with problem diagnosis.
NetSupport Manager has been helping the IT team at Malone’s Foods Dallas HQ deliver fast and effective remote IT support to its stores across the city.
As IT Manager, Gil Plumb explains, the company has been delighted with the efficiencies the leading PC remote control solution has introduced since being rolled out; “The ability to remotely access key systems across our network of stores has saved a lot of time and vehicle expense! Each time we get an upgrade the software is easy to deploy and the range of tools on offer really help us deliver a great service to our colleagues.
“The ease with which we can connect to remote machines is of c....

NHS Trusts Continue To Manage Their IT Infrastructures With NetSupport’s Technology

Wed, 19 Mar 2013 18:10:00 GMT

Long-standing NetSupport customers, The Tavistock and Portman and Lancashire Care NHS Foundation Trusts, are to continue managing their IT estates with NetSupport’s technology, following the renewal of their maintenance agreements.
The IT team at Lancashire use multi-platform Remote Control solution NetSupport Manager to deliver 24/7 support to key systems and servers across the organisation.
Tavistock employs a combination of NetSupport tools to help manage its IT assets. IT asset management solution, NetSupport DNA, provides an instant overview of the hardware and software in use across the Trust enabling the management team to make informed decisio....

NetSupport Receives Further Industry Recognition

Tue, 18 Mar 2013 18:31:00 GMT

NetSupport and its technology has been recognised at two prestigious awards ceremonies.
Last Thursday (14^th March), London’s Hotel Russell played host to the Network Computing Awards, a highlight of the corporate IT events calendar.
2012 saw a number of key updates across our corporate product range, not least in the provision of mobile versions of our core solutions. It was therefore particularly pleasing that the NetSupport Manager Mobile Remote Control for iOS and Android was shortlisted in the New Product of the Year category. With the launch in the past few days of our Remote Control for Apple Mac, it has certainly been a busy f....

Announcing the new NetSupport Manager Remote Control for Apple Mac

Wed, 12 Mar 2013 17:34:00 GMT

NetSupport is delighted to announce the immediate availability of its new NetSupport Manager ‘Control’ for Apple Mac.
With a 24-year pedigree in corporate remote control and a current install base in excess of 11 million mission-critical systems and servers, NetSupport Manager is relied on by organisations worldwide to provide the most secure, flexible and feature rich IT support solution.
Hot on the heels of the recent release of the Mobile version for Apple iOS and Android devices, the new Control further extends the software’s multi-platform capabilities - allowing IT support professionals to remotely connect to Windows, Mac and Linux s....

NetSupport Manager Helps Rotarex Meet Its Daily Support Challenges

Thu, 27 Feb 2013 17:47:00 GMT

NetSupport is delighted to be working in partnership with Rotarex. Headquartered in Luxembourg and with offices located across the Benelux region and beyond, Rotarex specialises in the manufacture of valves, cylinders, regulators and fire suppression systems. The company celebrated its 90^th birthday in 2012.
The company’s Belgium office has just taken delivery of NetSupport Manager, the leading multi-platform remote control solution.
Delivering secure and efficient remote management to PCs and servers across the Rotarex site, NetSupport Manager offers complete compatibility for the modern IT environment, ensuring mission critical systems ar....

NetSupport Technology Helps Thailand Knowledge Park Manage Its IT Assets

Wed, 12 Feb 2013 17:47:00 GMT

Owned and operated by the government of Thailand's Office of Management Development and Knowledge, the Bangkok based Thailand Knowledge Park is a modern centre of learning that includes a library, internet centres, 4D movie theatre and other media facilities. Opened in 2004, the Park’s mission is to encourage children to enjoy learning through the use of the centre’s many resources.
With a sophisticated IT infrastructure to support and maintain, the Park’s management team turned to NetSupport’s Thai partner, P.P. Bangkaew Co Ltd, for help supplying the required asset management tools.
NetSupport’s modular IT Asset Management so....

Forest School turns to NetSupport technology

Sat, 8 Feb 2013 16:08:00 GMT

Named after its near neighbour, Epping Forest, the Forest School is a large, vibrant school with more than 1250 students aged four to 18.
The school has recently installed a combination of NetSupport tools to help with the daily challenge of supporting its expanding IT infrastructure.
NetSupport ServiceDesk will help the school’s IT team streamline and organise its helpdesk services. The web-based solution gives the user community instant access via their web browser to an easy-to-use incident-logging portal. The individual then has the ability to track progress in real time and even use the self-service option ....

TLC Laser Eye Centers continue to provide remote support with NetSupport Manager

Thu, 30 Jan 2013 11:45:00 GMT

NetSupport is pleased to announce that TLC Laser Eye Centers has extended its use of our multi-platform remote access solution, NetSupport Manager, for a further 12 months.

Delivering secure remote support and desktop management functionality across Windows®, Mac®, Linux and mobile systems, NetSupport Manager is the ideal tool for the modern IT environment, helping support desk staff provide a fast and effective service to their end user community and maximising the availability of mission critical desktops and servers.

And with our recently-released NetSupport Manager Mobile Control - free to download from iTunes, Google Play or the Amazon app store to any Apple iOS or Android device - you can even provide support on the move.

About TLC Laser Eye Centers
We are North America’s largest LASIK provider. More than 2.2 million LASIK procedures have been performed at TLC Laser Eye Centers. Our exceptionally experienced surgeo....

NetSupport Shortlisted in Five Categories at 2013 Network Computing Awards

Sat, 25 Jan 2013 12:31:00 GMT

The shortlists for the 2013 Network Computing Awards have been announced and NetSupport is delighted to be named a finalist in five categories.
A big thank you to all our customers and partners who nominated us. You now have the opportunity to help us again as the individual award winners will be decided by public vote.
2012 saw a number of key updates across our product range, especially in the provision of mobile versions of our core solutions. It is therefore particularly pleasing to see the NetSupport Manager Mobile Control for iOS and Android shortlisted in the prestigious New Product of the Year category. Three-time winner, NetSupport ServiceDesk, is again recognised with two nominations. NetSupport Notify and NetSupport DNA complete the set.
To register your votes for NetS....

Kimball County Hospital Takes Delivery of NetSupport Manager

Wed, 22 Jan 2013 17:10:00 GMT

Kimball Health Services, Nebraska’s first Basic Level Trauma Center, is a state-of-the-art critical access hospital and rural health clinic in the heart of southern Nebraska.
NetSupport is delighted to be working in partnership with the hospital’s IT department which has just taken delivery of NetSupport Manager, the leading multi-platform remote control solution.
Delivering secure and efficient remote management to PCs and servers across the hospital site, NetSupport Manager offers complete compatibility for the modern IT environment, ensuring mission critical systems are fully maintained and operational.

Blyth Community College uses NetSupport Manager to keep its IT estate in full working order

Fri, 17 Jan 2013 17:16:00 GMT

Maximising the availability of classroom computers, office systems and servers is essential for any school and with NetSupport Manager providing the very best in remote control and desktop management functionality, the IT team at Blyth Community College certainly has the tools it needs to deliver an efficient support service.
The College has just renewed its partnership with NetSupport for a further twelve months.
The added benefit for school’s adopting NetSupport Manager is that a full working copy of NetSupport School, the award-winning classroom management solution, is also included free of charge, giving teacher’s the tools they need to moni....

Revera Extends Its Use Of NetSupport DNA IT Asset Management Suite

Wed, 15 Jan 2013 18:05:00 GMT

Headquartered in Mississauga, Ontario, Revera is one of North America’s foremost providers of accommodation, care and services for the elderly and other clients. With a 50-year heritage, the company draws on the expertise of nearly 30,000 dedicated employees and offers a variety of service and care options to suit individual needs and preferences.
With an expanding IT estate to manage, NetSupport is delighted that such a respected customer has added to its existing NetSupport DNA install base to ensure it continues to maintain an accurate IT asset inventory.
Having an accurate and up to date inventory is essential for any organization that wants ....