NetSupport Limited News

London Borough of Tower Hamlets Selects NetSupport DNA Helpdesk

Sat, 10 Oct 2008 16:07:00 GMT

London Borough of Tower Hamlets required a call logging system that could also be accessed by their remote workers. NetSupport DNA Helpdesk a powerful and web based help desk was selected as their preferred solution.

Lisa Hawker, Service delivery Manager explained, “After evaluating various help desk solutions we finally settled on NetSupport DNA Helpdesk as it met all our requirements and was good value for money. We now have a reliable solution for logging and monitoring calls as previously this wasn’t met.”

For further information, visit www.towerhamlets.gov.uk

Rentenbach Increases Communication with NetSupport Notify Desktop Alerts

Wed, 7 Oct 2008 19:00:00 GMT

Rentenbach Increases Communication with NetSupport Notify"It is a great way to notify the users of system issues and know that you got direct visibility on their screens. We previously used email to send out alerts, but we were not always sure users read them in a timely manner, not to mention the extra work load on the email system."Rentenbach Constructors Incorporated is one of the South's largest privately held contracting firms. Engineering News-Record has ranked us among “America’s Top 400 Contractors” for more than 25 years. Four times, Rentenbach has been awarded the prestigious “Build America” award by the Associated General Contractors of America.

South-Western City Schools Select NetSupport School for Computer Training

Wed, 7 Oct 2008 18:56:00 GMT

South-Western City Schools Selects NetSupport School for Computer Instruction & Monitoring.The South-Western City School District is located in the southern gateway of Columbus, Ohio. The 127-square-mile district encompasses most of the southwestern quadrant of Franklin County, including a substantial portion of the City of Columbus. South-Western is the second largest school district in the county and the sixth largest in Ohio.

PC World Myanmar Expansion Leads To Increased Use Of NetSupport DNA

Tue, 6 Oct 2008 12:27:00 GMT

PC World Magazine is a global brand renowned for its coverage of the latest in IT related news. Given its knowledge of the latest software offerings NetSupport were delighted when the magazine chose NetSupport DNA as its preferred Asset Management solution at the company's Myanmar (Burma) offices.

Following a recent expansion PC World has purchased an additional 100 licenses to ensure they continue to benefit from DNA's asset tracking capabilities.

About PC World Myanmar
PC World Myanmar is a monthly publication for IT related business users that covers PC hardware, software and peripheral products. PC World Myanmar is the one and only licensed publication on advanced IT and is spear heading the activities against piracy.

NetSupport Improves The Efficiency of Computer Led Training at Leeds University

Sat, 26 Sep 2008 10:57:00 GMT

With a constant stream of students passing through their IT labs, maintaining the PCs and preparing for sessions was becoming a problem for Leeds University but following the installation of leading Classroom Management and Training solution, NetSupport School, life has become much easier as Jane O'Neill, Senior Staff Development Officer at the University explained;

"I was already familiar with the NetSupport solution from a previous campus so I had no hesitation in recommending NetSupport School to Leeds. The range of monitoring and internet safety features are great but in a Higher Education environment what has really helped us are the tools that enable us to quickly prepare the machines for each session."

"From the lecturers machine we can Power On/Off all the PCs in the lab simultaneously and depending on which lesson is about to be conducted we can load pre-prepared lesson plans. The File Transfer....

NetSupport Manager Helps Darcast Reduce Response Times and Travel Costs

Fri, 25 Sep 2008 14:33:00 GMT

Renowned crankshaft manufacturer Darcast has joined the growing list of companies who recognise the environmental and cost saving benefits that can be realised with NetSupport Manager.

With a heavy reliance on their systems being available 24/7, Darcast's IT support team needed a remote support solution that could help manage and maintain PCs at off site locations. Having settled on NetSupport Manager the company have been delighted with the results as IT Manager David Dewick explained, "Since the installation of NetSupport Manager we've been amazed at just how many PC related issues at our various offices can be diagnosed and fixed without needing to visit the sites. The product has quickly made us realise how inefficient our previous processes were not to mention the environmental issues connected with the amount of travelling we were having to do."

About Darcast Crankshafts Ltd
Darcast w....

Ras al Khaimah Women’s College Adopts NetSupport School 10

Fri, 25 Sep 2008 11:00:00 GMT

One of the UAE's premier Higher College's of Technology, Ras al Khaimah Women’s College, has become the latest educational institution in the region to adopt NetSupport School as its preferred Classroom Management tool.

The college has invested heavily in its IT infrastructure and the provision of high quality IT training is a key part of the prospectus as it aims to equip students with the necessary life skills.

About Ras al Khaimah Women’s College
The Higher Colleges of Technology (HCT) was established in 1988, and is the largest institution of higher learning in the United Arab Emirates with over 16,500 students studying at campuses throughout the country. More than 19,000 UAE nationals are graduates of the institution.

Ras Al Khaimah Women's College has approximately 1200 students and offers a wide variety of business and technical courses for Emirati women in Ras Al Khaimah. Opened in 1....

Korean Educators Introduced to NetSupport School 10

Thu, 24 Sep 2008 15:50:00 GMT

NetSupport continues to make its mark in Asia following the recent E-Learning show in Seoul.

The annual event, endorsed by Korea's Ministry of Education, Science and Technology, provides the region's educators with an opportunity to see at first hand what the future holds in terms of e-learning technology and the theme for this years show was 'Enjoy, Experience E-Learning'.

Korea's e-learning market is one of the most promising niche areas in the educational tools and services industry with almost 7% of its GDP invested in education expenditure.

Represented at the show by their Korean partner Allegrosoft, live demos of NetSupport's latest update to its market leading classroom management solution NetSupport School were particularly well received by visitors. Version 10 has added a number of e-safety & security enhancements.

Macsteel International Maximise Server Availability With NetSupport Manager

Thu, 24 Sep 2008 14:32:00 GMT

Global steel traders Macsteel International required a reliable Remote Control solution to ensure Server availability and to enhance the level of end-user support.

Having looked at a number of solutions including LogMeIn, PC Anywhere and Terminal Services the company chose NetSupport Manager.

IT Manager Adam Lalani explained the reasoning behind their decision, "NetSupport Manager is a very robust and reliable solution which supports many platforms. Our support team have found the Hardware/Software Inventory and File Transfer features to be particularly useful aids in diagnosing and resolving issues. The product has been hassle free and the NetSupport staff have been very helpful."

About Macsteel International
Formed in January 1997 as a joint venture between Iscor Limited and Macsteel Holdings (Pty) Limited, the Macsteel International Group trades internationally in steel produced by ArcelorM....

Maltese Minister for Communications Delivers Key Note Speech At NetSupports Annual Partner Conference

Wed, 23 Sep 2008 11:15:00 GMT

NetSupport's international channel partners have gathered in Malta for the software developers Annual Partner Event.

Managing Director Al Kingsley will once again be outlining the company's development plans for the year ahead and with NetSupport sales continuing to forge ahead despite the current economic climate these are certainly exciting times for resellers of the NetSupport product range.

Malta was seen as a natural location for this years event. Sales of NetSupport products have increased dramatically in the country over recent years as the government drives forward an ambitious programme to improve its IT infrastructure and increase the availability of ICT training.

As testament to the relationship built up between NetSupport and the Maltese Government, Austin Gatt, the Minister for Communications, opened the conference with a rousing key note speech which emphasised the countries plans to increase the number of ICT g....

East Bonner County Library District Uses NetSupport Manager for Remote Support and Training

Tue, 22 Sep 2008 21:42:00 GMT

"We heard about NetSupport when it came as part of our PC Reservation software installation from Envisionware. We got the NetSupport Manager software, which I have often said was itself worth every cent we paid for the PC time management and print cost recovery application we purchased.

It has made MY job 100% easier and made the service we can provide to our patrons so much better as a result of being able to quickly connect to their sessions when they have problems and see exactly what they are seeing. It has helped us educate all our users (staff and public) because they can watch us as we solve problems, install software, etc., learning how to do it for themselves in the future.

NetSupport Manager has been immeasurably helpful in working with our branch library, 32 miles from our main building. I can now watch as staff and patrons use their computers and can SEE for myself what is going wrong, or where they are making mistake....

MediSync Midwest, LLC Selects NetSupport Notify for Desktop Alert Mass Notification System

Tue, 22 Sep 2008 17:16:00 GMT

MediSync Midwest, LLC Selects NetSupport Notify for Desktop Alert Mass Notification SystemMediSync is an integrated team of highly experienced healthcare professionals in operations, medicine, patient accounts, strategy, finance, accounting, information technologies, marketing and Six Sigma quality improvement. We partner with healthcare provider organizations -- physician groups, hospitals and health systems -- to add value by helping your organization successfully achieve its mission.

Migros See The Benefits Of NetSupport Maintenance

Sat, 19 Sep 2008 16:47:00 GMT

Swiss supermarket giant Migros have extended their NetSupport Maintenance agreement for a further 12 months.

With a license for 1400 users, Migros's IT department rely heavily on supporting their user base remotely and NetSupport Manager has been their preferred solution for some time.

With NetSupport's reputation for continually evolving their products to meet the changing needs of business, the maintenance contract has proved to be excellent value for Migros as they qualify for free upgrades as well as access to first class Technical Support.

About Migros (Société Coopérative Migros)
Migros is one of Switzerland's largest enterprises, its largest supermarket chain and largest employer.

Founded by Gottlieb Duttweiler in Zürich in 1925 as a private enterprise, the original idea was to sell just six basic foodstuffs at low prices to householders who, in those days, di....

Worth County Middle School Manages Lab, Encourages Collaboration with NetSupport School

Fri, 18 Sep 2008 15:58:00 GMT

"I am a Business and Computer Science Teacher at Worth County Middle School. I found your software using cnet.com. I use their site for a lot of freeware and shareware programs. Anyway, I was familiar with classroom management software from some other schools. Our high school uses another brand of software; however, I wanted to use something with a little more functionality. When I discovered that yours had the testing module, I was sold. The testing module is one of the many features that I love. I can give test and have it scored while doing something else totally different. If you did not know, teachers' time is limited. :) The students love the chat feature. They feel like they are in an internet cafe, when I allow them time to chat. Overall, I am very satisfied with the software. I can block them out of specific programs and limit the number of pages that can be printed by one student or workstation. It is fantastic and I am glad I made the purchase."

Pauoa Elementary Runs Computer Labs More Efficiently with NetSupport School

Fri, 18 Sep 2008 15:20:00 GMT

"I learned about NetSupport when I went looking for a solution for lab management. I tried many of the others, but none of them really had the features I wanted. NetSupport School did. It makes running a lab easy. I really enjoy the testing module, and the control and grouping features are great as well."

WMCR Company Secures User Desktop Settings with NetSupport Protect

Fri, 18 Sep 2008 15:08:00 GMT

"WMCR Company is a franchisee of KFC Corporation. I researched programs via Google to find a Vista programcapable of securing users from areas of the computer I don't want them to go. Vista's options allow locking down many system components, but not all that I need. Besides, it is not at all convenient to jump around Vista's user controls to lock things up. Time is of the essence. I tried 3 other programsbefore selecting NetSupport. Your program works very well."

BKG Renew Partnership With NetSupport

Sat, 12 Sep 2008 15:49:00 GMT

Germany's Bundesamt für Kartographie und Geodäsie (BKG) (Federal Agency for Cartography and Geodesy) has extended its NetSupport Maintenance agreement for a further 12 months.

The bureau is attached to the German Interior Ministry and plays a vital role in providing the Government with Geographical data. The smooth running of their IT infrastructure and availability of systems is therefore vitally important.

BKG has acknowleged the part NetSupport Manager has played in ensuring that system downtime is kept to a minimum by committing to a further 12 months maintenance contract.

The security of a NetSupport Maintenance Contract will give BKG access to product updates as well as first class Technical Support.

About Bundesamt für Kartographie und Geodäsie
The tasks of the BKG consist in providing the geospatial reference systems and the basic geoinformation on the territory of....

ABB Automation Enhances Technical Training With NetSupport School

Fri, 11 Sep 2008 15:33:00 GMT

ABB Automation is the latest corporation to realise the benefits of NetSupport's Classroom Management and Training solution, NetSupport School.

A global leader in power and automation technologies, ABB is committed to providing first class technical training for its employees and NetSupport School is being used to support this committment at its German Headquarters.

With a range of monitoring and presentation tools at their disposal, instructors are able to conduct computer led training in a focused and productive environment.

About ABB Automation GmbH
ABB is a global leader in power and automation technologies that enable utility and industry customers to improve their performance while lowering environmental impact.

Technology plays a key role for ABB. We have activities all over the world working to develop unique technologies that make our customers more competitive.

ABB operat....

Haysville Middle School Manages Computer Labs with NetSupport School

Wed, 9 Sep 2008 17:16:00 GMT

Since installing NetSupport School Haysville Middle has been delighted with the increase in student focus and productivity it has brought to computer lessons.

Teachers are able to keep students on task thanks to the wide range of monitoring tools available, especially when the internet is being used for research. Should minds wander from the intended subject, the teacher can quickly identify which sites are being accessed and by whom and should the need arise, web blocking can be initiated.

Students have quickly realised that NetSupport School isn't just there to check on what they are using the computers for, there are many features that allow for student to student collaboration.

About Haysville Middle School
Haysville Middle School is a sixth, seventh, and eighth grade attendance center with an enrollment of 550 students. The school colors are red and white and the mascot is the Hawk. HMS is a member of the Pioneer....

NetSupport Build On Reputation in the Middle East

Tue, 8 Sep 2008 15:18:00 GMT

NetSupport's reputation in the Middle East for providing market leading Classroom Management and Training solutions received a further boost following a recent deal to supply the Al-Bayan Education Complex in Saudi Arabia with NetSupport School version 10.

Al-Bayan's curriculum places great importance on the use of technology led classes and NetSupport School was seen as the ideal solution to provide teachers and lab technicians with a management tool that not only provided a high level of monitoring capability but also one that would promote collaboration between student's.

Channel Manager Andy Naughton has seen a marked increase in NetSupport's sales in the Middle East over recent years and he is clear about the reasons for this, "Both NetSupport and our respected partners in the region have been very pro-active in meeting the needs of education in the Middle East and we now have a very recognisable brand in the region. This cer....