LAST UPDATE: 14-10-08

This month from NetSupport Software,
NEW Desktop Alerting Solution - NetSupport Notify
PC Remote Control Software - NetSupport Manager
On-Demand Remote Support and Customer Interaction - NetSupport 24-7
Classroom Instruction, Monitoring and Management - NetSupport School
Netmedia, Finland - Partner Profile
Desktop and Asset Management - NetSupport DNA
Desktop Security, Lockdown and Restore - NetSupport Protect
Andy Naughton - Employee Profile
Online Support and "My Support" Registration - Sign Up For Free
Web Based Helpdesk Solution - NetSupport DNA Helpdesk
Come and Meet The Team - NetSupport Out & About


Introducing the new addition to NetSupport's product range - NetSupport Notify.

Building on the success of our market-leading classroom management solution, NetSupport School, and recently updated NetSupport Protect desktop security solution, NetSupport Notify has been produced to deliver a cost-effective, secure and powerful desktop notification and alerting solution for both school and corporate networks.

The philosophy behind NetSupport Notify is quite simple - namely to provide a method for delivering key information (notifications) to all desktop users across a LAN or WAN instantly. The beauty of NetSupport Notify is its ease of use, installation and ability to be deployed across any environment without the need for configuration changes to an existing network.

White Paper: Cost effective and resiliant enterprise wide notification solutions

Click Here to find out more and to download a free 30-day trial.



NetSupport Manager - the market leader for PC Remote Control now offers full support for Windows, Linux, Mac, CE, Mobile and Windows Vista.

Network World magazine reviewed 9 of the leading Remote Control solutions this year before awarding NetSupport Manager 10 their 'Best of the Tests' award and an "exceptional" rating of 4.7 out of 5. To find out more, read the latest reviews and to download a free 30 day trial copy, please visit www.netsupportmanager.com

View a brief tour of NetSupport Manager 10 here.

NetSupport Manager v10.50 released in October 2008. Click here to find out more.

You may have already invested time and money in a remote control suite that isn't meeting your expectations. So why not take a look at what NetSupport Manager has to offer you?

"NetSupport Manager takes the legwork out of network administration. Our IT department is now much more efficient and productive in solving problems and hence keeping our user base happy. NetSupport Manager enables us to get stuck into the problem immediately, rather than walking there, being stopped or interrupted and having to coerce people from their PCs."

Jason Thomas, Schefenacker Vision Systems Australia


Other NetSupport Manager customers include:







Deliver Instant - On Demand - Support or pre-sales assistance to your customers anywhere in the world utilising any Internet connection. Flexible licensing and no software pre-installation.

The latest version of NetSupport 24-7 now includes :

  • A newly designed and enhanced Operator Console.
  • Support for Remotely Rebooting (and reconnecting to) a customer's PC.
  • PIN Code sessions (issue a customer a code, when entered they connect direct to you).
  • Enhanced MAC OS support for customers.
  • Additional international gateways for even faster remote control.

Try NetSupport 24-7 absolutely free for 14 days.

Click here - and you can be operational within minutes, no functional limitations and available to customise for your organisation.



Click here to find out more and see what the experts say.

 
"We provide on-line help to our customers and we needed to have remote access to their computers. In this sense, NetSupport 24-7 is perfect because our customers, who often are not advanced users, can easily grant us access to their machines thus allowing us to solve their problems quickly.

Additionally, this same remote control feature allows us to update the files required to carry out our services. NetSupport 24-7 is ideal for support Hotlines."

Electromein Informatica

Other NetSupport 24-7 customers include:




Introducing NetSupport School, 14 years in the making, 3 million+ users and a simple proposition - one product - everything you need for complete classroom management.

Take a look at what's NEW in NetSupport School v10.

The latest version of our leading classroom instruction and management solution, NetSupport School 10, has been released and includes full Windows Vista support, Print Management, enhanced Internet Monitoring and Restrictions, Instant Messenger and Keyboard Monitoring, enhanced Classroom Testing and much more. A free 40 PC, 30 day evaluation copy can be downloaded from www.netsupportschool.com.

Why not watch our brief multimedia tour showing you the key features of NetSupport School at use within a typical classroom. Show me.


South African sugar producer Tsb will be keeping delegates on task following the installation of NetSupport School in their corporate training rooms.

The company felt that NetSupport's classroom management solution provided the ideal mix of tools to ensure a productive learning environment for their course attendees.

Tsb Sugar, South Africa

Other NetSupport School customers include:

Partner Profile - NetMedia, Finland

Oy Netmedia Finland Ab, founded in 1993, is a value added distributor specialising in communications and security technology including DSLAMs, switches, CPEs, firewalls and security services, network and service monitoring, WAN optimisation as well as remote control and administration. With offices in Vaasa and Helsinki, Netmedia operates via a nationwide reseller network servicing Telcos and ISPs, both small-to-midsize and large companies, cities and communities, schools and universities. Netmedia is part of the Pan Nordic Inteno Group.



IT assets account for the largest proportion of the overall IT spend, therefore ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organisation where TCO (Total Cost of Ownership) is high on the agenda.

NetSupport DNA provides a modular solution offering Hardware and Software Inventory, Software License Management, PC and Network Alerting, User and Change Management, Application and Internet Metering, Software Distribution and a Web based Helpdesk solution.

Network Computing said "...businesses looking for an easily deployed desktop management solution should place NetSupport DNA high on their list. It is far easier to use than many other enterprise-level products and yet provides a range of useful and in some cases unique features and delivers them at a very affordable price."

We are so confident you will love NetSupport DNA, you can download a fully functioning 50 user trial copy for use for a month on your network. To find out more please visit www.netsupportdna.com and see why our product is taking the desktop management world by storm.


"Our Hospital was established in 1869 thanks to the act of love of a family sensitive to the needs of less fortunate children, the Salviati family. It began with a room having four beds and over the years, and thanks to the work of thousands of collaborators, it has now become the present day reality. Our hospital, property of the Holy See, is a charitable work in honour of our Holy Father, a Hospital and Care Institution of a Scientific Nature, projected into the future and in step with today’s progress, while also based on the Christian principles of assisting and respecting individuals, rendering technology more human as a symbol of Christ."
Ospedale Bambino Gesu, Italy


Other NetSupport DNA customers include:



NetSupport Protect is the number one choice of IT administrators and technology co-ordinators to protect Windows® operating systems and desktops from unwanted or malicious changes.

NetSupport Protect provides a secure, reliable and productive computer environment. With its extensive list of security features and intuitive format, NetSupport Protect guarantees that users are getting the most out of their computing experience, whilst safeguarding both the configuration and content on their systems.

NetSupport Protect now includes as standard integrated hard disk protection and roll back technology. In addition to the existing functionality that keeps users on task by locking down desktop configuration, the product now also effortlessly protects your operating system and associated files from accidental or malicious deletion and provides a mechanism for automatic restoration on re-boot.

White Paper: Implementing an effective Desktop Security policy

Click here to learn more and download a FREE 14 day trial.

NetSupport Protect customers include:

Employee Profile - Andy Naughton

"I have worked as an International Channel Manager here at NetSupport for seven years working closely with our partners in Europe, Middle East & Africa. During this time it has been very rewarding to have been involved in the significant development of our distribution channel and to help partners, both old and new, grow with us. Collecting awards such as UK Exporter of the Year along the way has been a gratifying endorsement of our work.

Prior to joining NetSupport I spent a number of years in a consultative sales role and so understand the importance of ensuring our products not only offer solutions to the key issues faced by customers but also demonstrate why they can be confident in choosing NetSupport as their solution provider. Countless independent product awards for our highly secure and reliable solutions, all developed exclusively by our own staff, are a testimony to the quality of our solutions. A growing and innovative product portfolio has ensured we have been able to enter new markets successfully and react positively to changes in the IT sector.

It is great to receive positive customer feedback daily from a customer base that includes businesses of all sizes and across market sectors, that tell us they are using our solutions to improve the management of their assets, improve their efficiency and customer service levels whilst also lowering their operating costs. In addition we have schools, districts and government education departments that tell us how they are using our solutions to help them raise academic attainment levels.

We have long recognised the value our distribution channel brings in the very diverse markets that we serve, not least in helping us to deliver the highest levels of customer service and product support regardless of language or time zones.

All of which makes my job of working with our international customers and channel partners a pleasure. We are always keen to speak with potential new partners looking for high quality solutions to promote in local markets and so if you are interested please do contact me. "



My Support - FREE automated notifications and updates for your licensed products.

Sign up for FREE to the NetSupport "My Support" service today. If you have a licensed copy of any of our products, once registered you will receive product updates and technical documents direct to your Inbox. When a new version of each product is released you will also automatically have access to your updated license key on release day, and will be able to download your new product setup files without using our normal registration process. Register today.

Telephone Technical Support is available 9am - 5pm (gmt), on +44 (0)1778 382272
Also, why not contact Technical Support via our live Chat service.

Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential, together with ensuring an effective solution is in place to assist and support users of IT assets.

Available as a standalone application or as an integrated module of DNA, NetSupport DNA Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport DNA Helpdesk features advanced implementation of ITIL processes.

Flexible and robust Ticket Management.
Full User Management capabilities.
Integration with NetSupport and 3rd party solutions.
Customisation to suit your individual needs.
Powerful and flexible Reporting.
Escalation and Notification.

Click here to learn more

Developed in accordance with the ITIL® Service Desk function described in OGC's ITIL® Service Support book.





"After meeting numerous help desk suppliers I was impressed with NetSupport’s solution as this met our needs, allowing all schools and field engineers access to the helpdesk via a web browser. In my opinion NetSupport DNA Helpdesk is very good value for money offering features other products charge a premium for. On top of this support provided for the product is 1st class."

Other NetSupport DNA Helpdesk customers include:

Find out more and download a free 30 day trial here.

Featured Event



NetSupport continues to make its mark in Asia following the recent E-Learning show in Seoul.

The annual event, endorsed by Korea's Ministry of Education, Science and Technology, provides the region's educators with an opportunity to see at first hand what the future holds in terms of e-learning technology and the theme for this years show was 'Enjoy, Experience E-Learning'.

Read more

Upcoming Events

TIES Education Technology Conference
Booth #718, Hyatt Regency, Minneapolis
07 December 2008 to 09 December 2008

BETT 2009
Grand Hall, London Olympia. Stand E100.
14 January 2009 to 17 January 2009

Service Desk & IT Support Show 2009
Earls Court, London. Stand 934.
28 April 2009 to 29 April 2009



Phone: +44 (0)1778 382270
Fax: +44 (0)1778 382280
e-mail: channel@netsupportsoftware.com


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