Software developer NetSupport Limited today announced the latest service update to its ITIL compliant web-based Ticket Management system NetSupport DNA Helpdesk (version 2.8).

Available as either a stand-alone solution or as part of NetSupport’s Asset Management Suite, NetSupport DNA, version 2.8 extends the product’s ability to effortlessly track, organise, manage and answer the toughest desktop support challenges by now including support for mobile devices.

NetSupport’s Head of Customer Support, Andy Gibbons commented: “NetSupport have always prided themselves on the level of multi-platform support our products provide and with more and more service engineers working out in the field it was a logical and necessary step to incorporate mobile device support into DNA Helpdesk. Mobile trouble-shooters will now be in a position to receive and manage tickets on the move without the distraction of having to call into base which can only be good for meeting customer service levels and minimising system downtime.”