Birmingham City Council has extended its use of remote control software solution NetSupport Manager following the renewal of its annual maintenance contract.

NetSupport Manager provides a single operator console that delivers a unified approach to the connectivity and management of multi-platform computers across a LAN, WAN or the Internet, delivering a secure, stable and fastest possible level of remote support.

All the key elements you would expect from a remote control solution are catered for – screen control, recording of screens, the ability to interact with keyboard and mouse, transfer files, log activity to a central point, chat, message and interact with the user. Those features may well be taken for granted, but what sets NetSupport Manager apart is the range of supporting tools that are provided to ensure maximum efficiency and, most importantly, the minimum level of system downtime and lost user productivity as support issues are being addressed.

NetSupport Manager presents real-time visual thumbnails of all connected computers, ensuring an operator, from a single viewpoint, is able to identify all activity across the environment and pinpoint where assistance is needed. Naturally at any point a user can request assistance, which would automatically be flagged on the operator’s machine to ensure they get prompt attention. On the fly, NetSupport Manager can perform a detailed hardware and software inventory as well as report in real-time, the applications, processes and services running on the remote machine.

Often a computer requires maintenance out of hours to ensure minimal interruption to user activity. NetSupport Manager delivers a range of complementary tools that allow remote hands-on access, including the ability to remotely power on and off a computer, remotely login to a computer, as well as a powerful scripting and scheduling suite enabling routine tasks to be automated and run at pre-defined intervals.

www.birmingham.gov.uk