Sustrans is the UK's leading sustainable transport charity. In order to maximise the availability of its IT systems and provide effective and measurable end user support, the organisation uses NetSupport’s web-based helpdesk and incident management solution, NetSupport ServiceDesk.

The organisation has just renewed its contract with NetSupport for a further twelve months.

Helping you organise, prioritise and resolve incoming incidents, NetSupport ServiceDesk is fully web-based and ITIL compliant, requiring no software pre-installation. Staff can log service requests online, review current status in real time and even search for an answer before logging a request, while real-time status reports help you gauge the effectiveness of the service being provided.

About Sustrans
Sustrans is a registered charity that has over 30 years' experience of developing and delivering practical, cost-effective initiatives that enable many more people to travel by foot, bike or public transport.

By working with communities, local authorities and many other organisations, it creates change by putting people at the heart of activities, enabling many more people to travel in ways that benefit their health and the environment.

Learn more at: www.sustrans.org.uk