Jobs at NetSupport

Current Opportunities at NetSupport Group offices.

 

NO AGENCIES PLEASE

 


 

NetSupport Software (HQ - Peterborough, UK)

Role: UK Sales & Customer service roles
Location: Head Office, Towngate East, Market Deeping, PE6 8NE
Hours: Full time - 37 hours per week

Description of role: NetSupport is an international leader within the Education and Corporate technology markets.

We are looking for enthusiastic people to join our existing UK sales team. Predominantly office-based, the primary focus of this role will be identifying, developing and supporting new and existing customers. This will require an ability to identify customer needs, match with our solutions and be confident and articulate when dealing with customers.

The successful candidates will have proven customer service or sales experience and excellent communication and listening skills. The candidates will need to be organised, confident, self-motivated and target-driven.

    Key Responsibilities:

  • Ensuring existing customers are happy with the service they receive
  • Building customer connections and promoting the brand
  • Responding to inbound enquiries
  • Managing and building relationships with existing customers
  • Ability to communicate effectively with prospects and customers, mainly over the phone, but also face to face
  • Ability to demonstrate an overview of all company products
  • Attending occasional trade shows/visiting customers.

 

    Essential Skills/Experience:

  • Able to manage and prioritise daily and weekly workload
  • Excellent verbal and written communication skills
  • A solid level of basic IT competence and an enthusiasm to develop their technical skills
  • Proficient in all MS Office applications
  • Confident communicator, able to build a rapport and sustain relationships
  • Team player, confident but aware of team demands
  • Enthusiastic, self-motivated and able to work on own initiative.

 




NetSupport Limited (UK)

Role: Developers ( Backend / Frontend & Mobile apps)
Location: Head Office, Towngate East, Market Deeping, PE6 8NE
Hours: Full time - 37 hours per week

Description of role: NetSupport is an international leader within the Education and Corporate technology markets.

We are looking for aspiring web and application developers to work as part of a new technical team at NetSupport on our new cloud-based platform and mobile apps.

Working in a fast-paced, forward-thinking collaborative team environment, the successful candidates will be motivated developers who have a keen eye for software design and user experience, as well as an aptitude for programming/scripting languages and development tools.

We are looking for software developers keen to express or advance in the following roles:

Backend Web Developers Front End Developer Mobile Application Developer
Preferred skills:
  • C# / ASP.net (or JavaScript / NodeJS)
  • SQL Server (or MySQL/MariaDB/MongoDB or similar)
  • Visual Studio (or Open Source IDE)
Preferred skills:
  • JavaScript
  • HTML5/CSS3
  • Frameworks (e.g. jQuery, React, Angular)
  • Responsive Design
Preferred skills:
  • C# (or Java / Swift)
  • IDEs (eg Visual Studio / Xcode / Android Studio / Eclipse)
  • Android / iOS native appdevelopment
Desirable skills:
  • Database Design
  • MVC
  • Version Control (e.g. Subversion, GIT, SourceSafe)
Desirable skills:
  • UI/UX Design
  • IDEs
  • MVC
  • Version Control (e.g. Subversion, GIT, SourceSafe)
Desirable skills:
  • Networked/messaging apps
  • UI / UX design
  • Version Control (e.g. Subversion, GIT, SourceSafe)

Our existing Development Team are a highly skilled, cohesive group and we are therefore looking for exceptional candidates (preferably degree qualified in a Computer Science discipline) who can demonstrate the following:

  • Proven knowledge of and aptitude for software development (concepts and programming)
  • An eagerness and willingness to learn software development, design and technology
  • Ability to produce clean and efficient code that is easy to maintain
  • Ability to balance quality against tight release schedules
  • Ability to work on own initiative and also maintain and cultivate good working relations withmembers of the Development, QA and Technical Support teams
  • Ability to be resourceful and think outside the box when it comes to new features and howthey are implemented
  • Good standard of English verbal and written communication skills
  • Organised and tenacious approach to work
  • Analytical aptitude to solve problems
  • Ability to take responsibility for your own output and ensure it works first time, every time
  • Willingness to put in extra time and work if and when required

 

Salary: £20-30K depending on skills and experience
Holiday: Up to 27 day

 


 

 

NetSupport Inc (Atlanta GA, USA)

Role: Regional Inside Sales Manager
Location: Alpharetta, Altlanta GA
Hours: Full time - 37 hours per week

 

Competitive Regional Inside Sales Manager required to join our well established team offering best of breed desktop management software solutions. With more than 25 years in the market, our premium solutions have an unrivaled pedigree, commanding an installation base of more than 16 million across +90 countries.  

The role comprises a hunter / farmer blend, with the successful applicant possessing the necessary skills to leverage up-selling opportunities with existing accounts as well as maximizing new business prospects through effective qualification and need analysis. Identifiable experience of supporting commercial and federal industry segments would be an advantage.

Key Responsibilities:

  • Ensure accurate and complete information is captured / maintained within applicable CRM (Customer Relationship Management) system
  • Expand prospect audience by sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and email exchanges
  • Provide effective account management throughout assigned customers ownership experience, positioning yourself as a trusted source / expert
  • Provide effective online product demonstrations (supported by pre-sales trainers)
  • Effectively manage and develop a sales pipeline that will return consistent levels of activity while also identifying in advance, potential down periods and in turn taking applicable measures.

Job Requirements

  • Demonstrable inside sales experience, preferably but not exclusively within the IT sector, of at least 3 years.
  • Exceptional verbal and written communication skills.
  • Strong phone presence while possessing the confidence to call on semi-qualified prospects and identify their needs.
  • Excellent organization skills ensuring customer records are fully updated and accurate.
  • Possesses maturity to seek help where necessary but comfortable working autonomously with limited oversight.
  • Inquisitive about the IT segment while proactively expanding knowledge through industry publications, blogs and articles.


This is an exciting Alpharetta (GA) based position requiring limited travel (less than 15 days per year) to related regional events: 


  • Competitive basic salary plus performance based commissions 
  • Health / Dental coverage
  • Company paid vacation days 
  • Casual Fridays for office personnel
  • Community / charitable activity (paid) days. 
  • Seasonal Team & Holiday Events  

 


 

Please send a covering letter/email plus your CV to careers@netsupportsoftware.com, for the attention of Jackie Vernau ( NO speculative Agencies )

 

NetSupport Ltd | NetSupport House | Towngate East | Market Deeping | Peterborough | PE6 8NE | United Kingdom

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